POSITION DESCRIPTION Working in a call center environment under supervision, this position handles inbound calls from members, providers and clinic staff. Contacts will include adding, canceling or changing patient transport schedules, confirming dispatch, relaying accurate information and documenting significant information in a timely and professional manner. PRIMARY RESPONSIBILITIES:

• Communicates via telephone with members, providers, clinic staff, vendors and coworkers
• Responds to or refers incoming calls in a prompt, pleasant and professional manner
• Remains in the call queue at all times unless permission to leave is granted
• Confirms pick-ups and returns, address spelling and verification of addresses using the appropriate software
• Administers schedule additions, changes, or inquiries in the appropriate database within required timeframes
• Informs management on out of area transports
• Codes, documents, tracks and resolves all incoming calls and actions taken in core systems
• Process scheduling requests in a timely fashion
• Works effectively in a structured, production environment
• Adheres to daily schedules and assignments
• Works with management team to identify and forward potential Quality of Care complaints
• Maintains strict member and company confidentiality
• Performs other related duties as assigned

REQUIRED QUALIFICATIONS:

• High school diploma or GED equivalent
• 2+ years of customer service experience
• Ability to read maps and understand relation of distance to time
• Ability to work effectively in a fast paced call center environment
• Strong desire to work with the elderly
• Excellent demonstration of caring and compassion
• Excellent oral and written communication skills
• Excellent listening skills

PREFERRED QUALIFICATIONS:

• Bilingual (English and Spanish)

CAREERS WITH WELLMED. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do YOUR LIFE'S BEST WORK.(SM)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.