• Facilitate communication between our customers and team to ensure customer satisfaction
• Make sure any upcoming challenges are met by communicating them to the team
• Provide exceptional customer service as the point person for complaints or questions and resolve issues quickly to improve customer retention and referral rates
• Create and dispense status reports as requested so the team is informed with progress reports
• Create and maintain protocols for data management and support to increase team productivity
• Continually improve skills via training and online research

• Must be fluent in Mandarin & Cantonese
• Should be empathetic to customer issues and strive to improve relationships
• Deadline driven and extremely organized
• Able to prioritize and manage a range of responsibilities
• Communicate clearly both written and verbally
• Maintain confidentiality when assisting to problem-solve for clients and the team

401K

LandSeAir Real Estate Group, Inc. is a real estate brokerage based in New York City, dedicated to providing exceptional service to tenants, landlords, buyers, and sellers; specializing in the Bronx, Manhattan, Queens, and Brooklyn.

Established in 2006, LandSeAir Real Estate Group, Inc. has worked hard to develop strong and long lasting relationships with its clients by remaining knowledgeable of the industry, making outstanding service a priority, and continuously adjusting to changing and developing markets.