Job Summary:

This role is responsible for monitoring our central dashboard for alerts and events about the health of our customer’s IT environments. The ideal candidate has a general understanding of system and network protocols, configurations, security threats, and operations. The ability to manage multiple tasks, communicate effectively, quickly triage and resolve customer issues is required. Previous experience providing Level I support is also a plus.

This is the perfect role for someone who is interested in pursuing a career in Help Desk, Systems/Network Administration, or Cybersecurity. We are passionate about our people, solutions and technology and are seeking an experienced enthusiastic intern that shares that same passion.

Job Duties:

Responsibilities

• Receives and documents in-bound customer requests
• Creates and manages tickets for issue tracking & resolution
• Attempts to resolve issues using our extensive knowledgebase
• Monitors and alerts our customers of technical issues
• Escalates as necessary and follows issue through to resolution
• Special projects as assigned
• Other duties as required

Supervisory Responsibilities

• N/A

Qualifications, Knowledge, Skills and Abilities:

Education

• Must be currently enrolled and attending an accredited college with a minimum of a 3.0 GPA, required
• Currently enrolled in a Cybersecurity, Information Technology, or Computer Science program, preferred

Experience

• Basic level experience with Microsoft operating systems and suite of products (Outlook, Word, Excel, PowerPoint, etc.), preferred
• Experience with help desk ticketing systems and service desk management tools, preferred
• Exposure to help desk processes and procedures with experience with service desk management tools, preferred
• Exposure to network services or operations with any experience in patching, upgrades or network monitoring, preferred
• Exposure to security processes and procedures with experience with security management tools, preferred

Software

• Active Directory or networking experience, required
• Microsoft Technologies experience, preferred

Other Knowledge, Skills & Abilities

• Candidate must have a strong technical aptitude to learn new technology
• Ability to work independently as well as within a team environment
• Has a high degree of ethics, professionalism, attentiveness and communication excellence (both verbal and written)

Keywords: Intern, Internship, Service Desk, Help Desk, Entry level, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Support Analyst, Analyst, Entry-Level

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

California Range: $20.00/hr - $39.00/hr
New York City/ Valhalla Range: $20.00/hr - $36.00/hr
Washington Range: $20.00/hr - $39.00/hr

Our purpose is helping people thrive, every day. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.