Job Description

IF HIRED, YOU MAY BE ELIGIBLE FOR A $4500 SIGN-ON/RETENTION BONUS!

IN THIS ROLE, YOU WILL…

• Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
• Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
• Provide online support, troubleshooting and handle escalations.
• Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.

THIS ROLE IS A STRONG FIT IF YOU HAVE…

• 2-5 years customer service in a fast-paced environment.
• Ability to multi-task and handle high volume work load.

RAPID RESPONSE ROLE RESPONSIBILITIES. This is an overflow inbound call center model, where you are taking client calls when the client’s assigned specialist is unavailable (average 80+ calls/day). You will be working in a fast paced, back to back call environment. These calls are transactional and very solution based where you are answering questions, looking up information, entering payroll data and educating the client about payroll, taxes, child support, garnishment, and/or insurance. It is rewarding and challenging because clients really do lean on us for 1000 different reasons. Training gives you a great foundation, but you are not going to know the answer or solution to every call initially. You will know the resources available to find the answer/solution. It takes time to build your skills and knowledge. You may feel overwhelmed at first, but this is completely normal. You will have a strong support structure to help you get comfortable in the role and resources.

Company Description

Paychex, Inc. (NASDAQ: PAYX) is a recognized leader in the payroll, human resource, and benefits outsourcing industry, with a steadfast commitment to success and a record of achievement that continues a tradition of delivering excellence. Paychex, Inc. (NASDAQ:PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Backed by more than 45 years of industry expertise, Paychex serves approximately 670,000 payroll clients as of May 31, 2019 across more than 100 locations in the U.S. and Europe, and pays one out of every 12 American private sector employees.