Job Summary:

The People & Culture Intern, Systems supports the administration of the People & Culture information system, Oracle Cloud HCM, and related support projects. This role reviews incoming ServiceNow tickets, completes data corrections, fulfills report requests, and escalates issues as needed. The Intern assists with data integrity efforts by running audit reports, identifying discrepancies, and collaborating with People & Culture teams to resolve issues. Additional responsibilities include supporting quarterly update regression testing in Oracle Cloud HCM, updating user documentation, and assisting with training. This position requires strong attention to detail, technical aptitude, organizational skills, and effective communication.

Job Duties:

• Assesses all incoming ServiceNow HRIS requests and escalates as needed
• Handles basic requests including employee record corrections, reports, and user questions
• Runs, edits, and disseminates recurring reports to other teams in Core Business Services on weekly and monthly cadences
• Generates and reviews data audits to identify issues; works with People & Culture Field teams to identify resolution and processes
• Processes test employment transactions and completes test scripts for quarterly updates in Oracle Cloud HCM
• Makes necessary updates for user guide documentation and new user training; assists in the delivery of these updates as directed
• Assists with the administration and management of other HR information systems supported by the People & Culture Systems practice as applicable
• Maintains awareness of HR information systems and their impact on business processes within the People & Culture community
• Other duties as required

Qualifications, Knowledge, Skills and Abilities:

Education:

• Current enrollment in a Bachelor’s or Master’s degree program, required

Experience:

• One (1) or more years of administrative or entry-level HR experience, preferred
• Prior experience with Human Resource Information Systems, Applicant Tracking, Sales, or CRM systems, preferred
• Experience in a corporate environment, preferred

Software:

• Intermediate to advanced user of Microsoft Office Suite, specifically Excel, PowerPoint, and Word, required

Other Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills
• Strong organizational skills with attention to detail
• Ability to multi-task and work independently or within a group
• Strong project management and prioritization skills
• Ability to work in a deadline-driven environment
• Ability to quickly learn new technologies
• Solid analytical and diagnostic skills
• Effective collaboration and teamwork skills
• Responsive, customer-focused service orientation
• Ability to interact with professionals at all levels
• Adaptable communication style for diverse audiences
• Ability to maintain confidentiality
• General knowledge of HR principles and policies

Our purpose is helping people thrive, every day. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.