JOB DESCRIPTION QUALIFICATIONS:

This position is for an ENTRY LEVEL SUPPLY CHAIN SUPPORT SPECIALIST to provide customer support as part of our Boeing Global Services (BGS) call center team. The organization runs 24/7, 365 days per year and will require schedule flexibility for assignment to work any shift. This role is responsible for responding to customer inquiries regarding commercial aircraft spare parts orders and providing information regarding Boeing products, services, processes and operations. The ideal candidate for this position will have a willingness to learn, have some customer service experience, and have a desire to provide world-class customer support. This role will involve a significant level of direct communication with external customers and coordination with internal stakeholders.

This role will be based out of DALLAS, TX.

POSITION RESPONSIBILITIES:

• Retrieve, research and resolve specific customer emails and Service Requests

• Enter, track, monitor and coordinate customer order delivery requirements.

• Analyze customer spare parts requirement inquiries, facilitate responses and resolve delivery problems

• Analyze supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services

• Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their accounts.

• Manage multiple orders and research lists for specific customers

• Research and analyze data to identify trends/issues regarding specific customers.

• Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations.

This position may allow telecommuting. The selected candidate will be required to perform some work onsite at one of the listed location options.

The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee

BASIC QUALIFICATIONS (REQUIRED SKILL/EXPERIENCE):

• Basic supply chain knowledge

• Customer support or customer service experience

• Ability to handle high pressure situations

• Ability to multitask

• Ability to work weekends

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• Experience with SAP and CRM systems

• Experience with Excel, Word, and PowerPoint

• Knowledge of aerospace industry

• Creative problem solving skills

TYPICAL EDUCATION/EXPERIENCE:

• Education/experience typically acquired through advanced education (e.g. Bachelor) or an equivalent combination of education and experience (e.g. 4 years' related work experience).

RELOCATION:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

DRUG FREE WORKPLACE:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

SHIFT:

This position is for Weekend day and/or nights but subject to change. This position will require 6 months of on-site training during weekday hours. Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

EXPORT CONTROL REQUIREMENT:

Not an export control position

SAFETY SENSITIVE:

This is not a safety sensitive position

CONTINGENT UPON AWARD PROGRAM

This position is not contingent upon program award

EXPERIENCE LEVEL:

Individual Contributor - 1

JOB TYPE:

Regular

JOB CODE:

GCB5I1 (GCC)

EQUAL EMPLOYMENT OPPORTUNITY:

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. Creating the world’s most innovative aerospace products and services requires a diverse and inclusive global team. We know that every teammate brings something uniquely valuable to Boeing, and that we can make the world better, together. Join us.