Position Overview

The Account Analyst’s primary responsibilities are to work directly with Sales and RL Accounts on order management and execution of all post market activities and to provide business support through order analysis and reporting.

A qualified candidate must demonstrate proficiency in all Account Service Analyst Level 1 responsibilities and meet or exceed expectations in knowledge, skills and core competencies. Level 2 includes all responsibilities of Level 1 and an in depth knowledge of business requirements, strong analytical skills and ability to make autonomous decisions with an understanding of their financial impact to the organization.

Essential Duties & Responsibilities

Financial

• Responsible for all order management of assigned Sales territory including entering, confirming and maintaining customer orders to ensure accuracy. Territory can include Department stores, Specialty stores, International accounts, and Intercompany accounts Validates Account’s seasonal buy against order confirmations and verify financial plan and communicate and resolve discrepancies

• Monitors Account’s weekly order fulfillment and identify and communicate to Management on concerns that may impact order fulfillment and cause financial risk

• Reviews and communicates to Sales and Accounts on issues impacting deliveries including late receipts, product shortages, style updates, quality issues and transportation delays

• Ownership of priority account(s)- multi-million dollar account base/high focus accounts

• Understands the strategic and financial goals of the division and how their role impacts those goals

• Measures and tracks divisional metrics including fill rate and confirmation status of customer orders to ensure RL financial and strategic goals are met

• Communicates to Management on any order changes or lost sales that could impact monthly/quarterly financial goals for the division

• Maintains accurate data files and communication to Accounts on PO pricing discrepancies for chargeback research and reversals. Provides historical data to Compliance Department

• Identifies and communicates issues impacting deliveries including late receipts, product shortages, style updates, quality issues and transportation delays

Account Management

• Builds/Develops strong business relationship with accounts and buyers by partnering with Sales to understand account specific preferences and requirements Develops understanding of Brand and business process requirements specific to the division.

• Maintains and updates orders based on customer requests and direction from Sales. Ensures accuracy and understand financial impact of any changes

• Supports multiple markets/seasonal customer buys ensuring order integrity in partnership with Sales and account base

• Identifies when to involve Management in issues that require problem solving and decision making

• Tracks and reports deliveries through warehouse management system until invoiced

• Analyzes and reviews Account’s PO status and provides updates to Sales and Accounts as needed

Core Competencies

• Understands how to effectively prioritize assignments and tasks to meet goals
• Develops and builds relationships with internal and external partners
• Ability to analyze issues and make effective decisions
• Professional written and verbal communication skills.
• Time management and organizational skills, ability to multi-task and prioritize workload in a fast- paced and demanding environment
• Executes efficiently, anticipates obstacles that may impact the business and takes action.
• Developed strong partnerships across business areas with both internal and external partners.
• Ability to manage multiple priorities and demands and knows when to request resources to meet deadlines and expectations.
• Demonstrates a positive and professional attitude even in stressful situations.
• Ability to gather data, understanding resources and skills required to prepare, analyze and make effective decisions with minimal direction
• Ability to efficiently multi-task and prioritize workload in a fast-paced and demanding environment, completing job requirements and expectations with minimal direction
• Capability to think outside the box, bringing fresh ideas and perspective on process improvement

Technical Skills

• SAP-AFS experience required
• PKMS knowledge of waving process, order delivery statuses and style statuses required.
• Experience with Query tools for PKMS research and reporting of customer orders required
• Experience with order entry tools including GFE+ Download process, EDI processes, VR Link and WInshuttle templates where applicable to business/division
• Proficient in Excel including formatting, pivot tables, V-look ups and working with formulas.
• Experience with Microsoft Word

Analytical Skills

• Aptitude for numbers and data interpretation.
• Knowledge of Retail math
• Proficient in business processes and systems.
• Adept in data analysis and able to identify potential issues and take proactive steps to resolve.
• Uses good judgment when making decisions.

Leadership Skills

• Excellent interpersonal and communication skills. Ability to effectively communicate with individuals at all levels of the organization
• Professional presentation skills, and ability to speak to territory
• Effectively collaborates in a team environment
• Demonstrates ability to work independently, self-motivated, and possesses a strong work ethic
• Accepts accountability for decisions
• Can be utilized for testing/training new processes
• May initiate new processes or improvements

Ralph Lauren is a leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances.