People are the heart of our company, and our doors are open to everyone. As a customer, as an employee - we are committed to creating an inspiring culture that is welcoming, safe and inclusive for all. Our strength in work and life comes from the combination of our experiences, backgrounds and talents. It's what we do as people that makes Lands' End a great place to shop and a great place to work.
The Accounts Receivable Specialist will perform a variety of accounting tasks that are needed to establish customer accounts for the Business Outfitters division. These tasks include reconciling morning posting, on account set-up, sales order over credit limit and collection documentation of delinquent accounts.
RESPONSIBILITIES
Responsible for adhering to the Credit and Collection Policy and Procedures manual
Serve as the custodian of account records to ensure that the customers' information is kept up to date and entered accurately into the system
Prepare the various tasks needed to open a line of credit for the customer
Contact credit references and verify information upon receipt in customer accounts
Serve as a direct contact (via email and ACD Line) for our internal and external customers (ie: Collection, Credit and Cash Application areas)
Conduct collection calls on delinquent accounts and document communication
Receive on account payment from the customer, post, verify and reconcile the payment to the accounts receivable
Create cash batches; checks, ACH/wire and gift cards determine over/short reasons, process, and follow-up
Process LEO bank deposits
Manage AR holds and release orders according to our internal credit and collection guidelines
Review the daily reconciliation posting (sales invoices, sales credit notes, journals and cash entries) list to ensure accuracy
Involve AR Coordinator in discrepancies
Support SWAT processing
Serves as the liaison between Credit Services in settling NSF issues and credit card disputes
Reconcile gift cards redemption daily to ensure accuracy and generate reports for review
Investigate fraudulent activity - program certificates and credit card
Must follow all safe work practices, escalate unsafe conditions, and report incidents
Uphold Tax Exemption guidelines
Assist in other areas of Accounts Receivable when needed
QUALIFICATIONS
High School Diploma and Associate Degree in Accounting or equivalent work experience
Problem solving and analytical skills
Previous collection and accounts receivable experience
Excellent time management and follow up skills
Excellent written and oral communications
Attention to detail and accuracy with numbers
Demonstrate ability to prioritize, manage deadlines and follow-up
Good interpersonal skills and ability to establish a positive rapport with customers
Computer experience to include Outlook, Excel, Word, Internet applications
Ability to maintain confidentiality with customers' accounts
Lands' End is a leading multi-channel international retailer of casual clothing, accessories, footwear and home products. Lands' End is legendary for high- quality products at an exceptional value, plus a commitment to world-class customer service.