Contact Center Analyst Intern

This role is Hybrid and will require at least one day a week on-site in Dodgeville, WI.

At Lands' End, we are on a mission to create a more comfortable world. We care about our employees, our community and our planet. People are the heart of our company, and our doors are open to everyone. We are committed to creating a welcoming, safe and inclusive environment for all. Our strength in work and life comes from the combination of our experiences, backgrounds and talents. It's what we do as people that makes Lands' End a great place to work.

As an intern, you will join over 5,000 talented individuals who are leaders, critical thinkers, accountable, curious, flexible and results-minded all driving toward the same goal - to delight customers and drive sales through multiple channels. In addition, you will join a diverse group of individuals from a variety of colleges, universities and areas of study.

Highlights of our internship program include:

• Twelve-week program: May 20 - August 9, 2024
• Paid Internship: $20/hr
• Relocation Assistance
• Team building and networking activities
• Group projects and career-building workshops
• Leadership and cross-functional learning opportunities
• Assigned mentor focused on your growth and development
• Senior leader speaker series
• Lands' End merchandise 50% discount

Our internship program is designed with future leaders in mind and serves as a pipeline for top talent. Participants in our program receive one-on-one mentorship while working alongside seasoned business systems and analytics professionals. You will collaborate with members of our Human Resources, Supply Chain, Merchandising, Design, Creative, Inventory Planning, Marketing, E-commerce, Retail, Finance, Global Sourcing and Technical Design teams to complete initiatives that are key to our business success. You will learn to research and identify opportunities, perform business analysis, develop strategies, and present your findings to senior leadership. You will quickly come to appreciate the complexities of growing a global, multi-channel retailer.

As a Contact Center Analyst, you will identify customers' needs, conceptualize new ideas and provide recommendations for a more user-friendly customer experience while making it easier for customers to self-serve. Identify optimization opportunities and new technology to improve the customer experience, agent experience, and/or analytics.

Successful candidates should possess the following knowledge, skills and abilities:

• Currently pursuing an undergraduate degree in Business Analytics or Systems, Finance, Statistics, Project Management or related field.
• Flexible and adaptable to changing environment and needs
• Strong interpersonal skills
• Strong written and verbal communication
• Initiative and follow up
• Excellent Excel skills, building out spreadsheets
• Microsoft Power BI and Power Automate skills
• Adept at comprehending technology and application
• Project management

Lands' End is a leading multi-channel international retailer of casual clothing, accessories, footwear and home products. Lands' End is legendary for high- quality products at an exceptional value, plus a commitment to world-class customer service.