Customer Success Representative

Stadium Goods

Stadium Goods

Customer Success Representative

New York, NY
Internship
Paid
  • Responsibilities
    • Respond to customer support inquiries over email and our ticketing system;
    • Speak with customers over the phone to help manage their accounts and purchases;
    • Become an expert on our business model, product, and customers;
    • Exceed our customers' expectations at each step of the way;
    • Alleviate customer pain to make sure we deliver the best experience possible;
    • Master our internal systems in order to track down and resolve customer issues;
    • Communicate issues to Management, channeling trends in customer feedback to our product and engineering teams
  • Qualifications
    • Superb written and oral communication skills to communicate with customers;
    • Excellent technical skills;
    • Experience with Google Suite and Zendesk;
    • Background in e-commerce and fulfillment preferred;
    • Empathetic and sympathetic to customer concerns;
    • Passion for sneakers or streetwear a plus;
    • Strong conversational and listening skills;
    • Strong analytical and critical thinking skills;
    • You take initiative to solve problems and get the job done
  • Industry
    Apparel and Fashion
  • Fun Fact
    We sell sneakers on the internet.
  • About Us
    Stadium Goods is the world's premier sneaker and streetwear marketplace. Since 2015, we have had only one goal: to make it easier to buy and sell premium footwear, apparel, and accessories.