• Respond to customer support inquiries over email and our ticketing system;
• Speak with customers over the phone to help manage their accounts and purchases;
• Become an expert on our business model, product, and customers;
• Exceed our customers' expectations at each step of the way;
• Alleviate customer pain to make sure we deliver the best experience possible;
• Master our internal systems in order to track down and resolve customer issues;
• Communicate issues to Management, channeling trends in customer feedback to our product and engineering teams

• Superb written and oral communication skills to communicate with customers;
• Excellent technical skills;
• Experience with Google Suite and Zendesk;
• Background in e-commerce and fulfillment preferred;
• Empathetic and sympathetic to customer concerns;
• Passion for sneakers or streetwear a plus;
• Strong conversational and listening skills;
• Strong analytical and critical thinking skills;
• You take initiative to solve problems and get the job done

Stadium Goods is the world's premier sneaker and streetwear marketplace. Since 2015, we have had only one goal: to make it easier to buy and sell premium footwear, apparel, and accessories.