Responsibilities

• Daily order packaging, fulfillment and order support
• Stock inventory management and creating requisitions for re-stocking
• Handling inbound customer and/or vendor inquiries (through email primarily)
• Exception handling with customers and/or vendors over emails or phone (if applicable)
• Being an integral part of customer success team, working on customers’ postorder journey

• You MUST be driven and highly motivated to work in an unstructured environment
• Known to be a rockstar for getting things done, very organized and resourceful
• You MUST be fast paced yet detail oriented
• Very comfortable speaking with our vendors/customers over phone and email
• Great interpersonal skills and absolutely enjoy collaborating with other team members.
• This role is based in Redwood city and local Bay Area candidates are preferred (No relocation will be provided)
• You should have your own car to go to local warehouse (if needed) and order drop offs at USPS
• You should be tech savvy and comfortable with some excel based modeling and comfortable using fulfillment management tools.

Barn & Willow is a direct to consumer online home decor brand making custom window draperies, shades and home accessories more accessible.