Take inbound phone calls.
Perform outbound fraud verification.
Regular, dependable attendance & punctuality.
*Note: The hours for this position are 6-10pm
High school diploma or general education degree (GED) required.
One to three months related experience and/or training preferred.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to carry out simple one- or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Ability to provide outstanding customer service to external and internal customers;
Excellent written and verbal communication skills;
Well organized and detail oriented;
Computer navigation and keyboarding skills.
Ability to work a flexible schedule based on department and company needs.
This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.