Customer Service Rep. - Troy, MI DSM Engineering Plastics 149 reviews - Birmingham, MI 48009 DSM Bright Science. Brighter Living. Royal DSM is a global science-based company active in health, nutrition and materials. By connecting its unique competences in life sciences and materials sciences DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders simultaneously. DSM delivers innovative solutions that nourish, protect and improve performance in global markets such as food and dietary supplements, personal care, feed, medical devices, automotive, paints, electrical and electronics, life protection, alternative energy and bio-based materials. DSM and its associated companies deliver annual net sales of about €10 billion with approximately 25,000 employees. The company is listed on Euronext Amsterdam. More information can be found at www.dsm.com. The Challenge As a Customer Service Representative, you will perform duties of a Customer Service Representatives to meet a high level of customer satisfaction through procedure adherence. DSM Engineering Plastics - https://www.linkedin.com/company/dsm/life/?targetId=ffcf65d6-7df6-44ac-b789-f4c4204f072a The Position * Responsible for managing and monitoring all customer related order functions from point of order entry to shipment, including managing pricing, logistics, samples, returns, credits, and Vendor Managed Inventory where applicable * Receives and processes customer sales orders including obtaining required information from the customer. Confirm material availability, confirm pricing and enter all information into DSMs ERP system. * Monitors status of open orders, confirms shipping dates, communicates problems and delays to customers, enters order changes into the computer system and advises shipping and planning as required * Monitors products on allocation and ensure release is done in a timely manner where applicable * Monitor, review, and maintain Consignment Stock and/or Vendor Managed Inventory programs * Processes and coordinates returns and replacement orders for materials damaged in transit or rejected by customers, including communicating with customers and company personnel while completing required documentation. * Responds to customer inquiries and complaints, answering customer questions and involving other company personnel as required. * Serves as liaison between customers and other internal DSM employees to include field sales, product managers and supply chain management team. * Enters various data into DSM ERP system to include customer data, credit information, no charge samples orders, pricing updates and special pricing as approved by VP Sales and Marketing. Prepares and issues credit memos and bill only invoices as needed. * Performs duties of other Customer Service Representatives as needed in their absence. * Files various documents electronically and completes and submits reports as required. * Complies with all position requirements as defined in DSM's internal control, quality system and SHE requirements, policies and procedures. * Performs special projects and related duties as assigned by Customer Service Manager. * Engage the CPFR process with key Customers and serve as liaison of forecast data with account managers and Project Manager, Demand Planning The Ideal * Associates or Bachelors degree in Business Management or related field preferred. * SAP Experience * Expertise in the Office Windows environment * 3-5 years of past customer service experience in a manufacturing environment * Must work well under pressure and be able to multi- task and set appropriate priorities. * Must have above average oral and written communication skills and sensitivity to cultural diversities. Working for DSM means the opportunity to really contribute to improve peoples lives and solving the challenges of todays world. Challenging jobs, career opportunities and an inspiring environment allow you to enhance your personal development. DSM recognizes that the on-going success of the company The Reward Working for DSM means the opportunity to really contribute to improve peoples lives and solving the challenges of todays world. Challenging jobs, career opportunities and an inspiring environment allow you to enhance your personal development. DSM recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance. Procedure & Contact Interested in this position? Please apply on-line by sending us your resume and cover letter via the career portal (www.dsm.com/careers). Reference check procedures are part of the DSM Recruitment & Selection Process. You will be contacted when these references checks are required. Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. Royal DSM and its associated companies deliver annual net sales of about €10 billion with approximately 25,000 employees. The company is listed on Euronext. For more information about DSM see http://www.dsm.com or connect on DSM - 23 hours ago - save job - original job Apply On Company Site Other jobs you may like Customer Service Agent Assistant Johnson Controls Sterling Heights, MI 2 days ago Customer Service, Housekeeping, and Maintenan... 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