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Customer Service Summer Internship

Enterprise Holdings - Archive

Enterprise Holdings - Archive

Customer Service Summer Internship

St. Louis, MO
Internship
Paid
  • Responsibilities

    Enterprise Fleet Management, an affiliate of Enterprise Holdings, has a summer Internship opportunity available for a Customer Service Coordinator Intern in our National Service Department. The primary role of this team is to assist our Fleet Maintenance customers with coordinating roadside assistance, rentals, follow-ups, and completion of customer and repair facility calls.

    This is a fast-paced opportunity, it is critical for the selected individual to be a self-motivated, flexible, team player.

    Responsibilities

    • Answer incoming calls and facilitating the coordination of roadside assistance and replacement rentals
    • Follow up with customers, repair facilities and rental branches on vehicle repair status
    • Input information and maintain database on rental and repair statuses
    • Negotiate with repair shops when necessary and provide rental extensions
    • Handle any special projects or duties as assigned
  • Related Article
  • Qualifications
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Must be 18 years of age or older
    • Currently pursuing a bachelor’s degree
    • A sophomore or above, enrolled full-time for the Fall 2018 semester in a college or university
    • Ability to work Monday-Friday, up to 40 hours a week during May/June-August 2018
    • 6 months customer service experience
    • Intermediate experience in Microsoft Office Products
    • Must be willing to accept $10.50 per hour

    Qualified Candidates must also possess the following skills/competencies:

    • Excellent customer service skills
    • Strong time management and organizational skills
    • Strong attention to detail and negotiation skills
    • Excellent written and verbal communication skills
    • Ability to work well independently and with a team
    • Ability to problem solve and work with little supervision
    • Bilingual, a plus
  • Compensation
    This exciting opportunity works Monday-Friday (40 hours per week) from May-August 2018 with a starting pay of $10.50 per hour.
  • Industry
    Automotive
  • Fun Fact
    The company is named in honor of the USS Enterprise, the aircraft carrier that our founder Jack Taylor served on during World Way II.
  • About Us

    Enterprise Holdings is a family-owned, world-class portfolio of brands. We operate a global network that covers more than 90 countries, 100,000 dedicated team members and 2 million vehicles taking customers wherever they need to go.