As a Business Process Specialist, you will support the Dealer Network or Customer Experience application portfolio. This role offers hands-on experience in business analysis, application development lifecycle, and stakeholder collaboration. You’ll work closely with experienced professionals to learn how technology supports business goals and customer experience.

Key Responsibilities:

• Learning & Development: Gain exposure to business processes, application architecture, and project management practices.
• Requirements Support: Assist in gathering and documenting business and technical requirements under guidance.
• Functional Translation: Help translate business needs into functional specifications with mentorship.
• Solution Collaboration: Participate in design discussions and support testing activities.
• Stakeholder Engagement: Attend meetings with business and IT teams to understand communication and collaboration practices.
• Process Documentation: Help document workflows, user stories, and process improvements.
• Quality Assurance Support: Assist in reviewing deliverables and participating in testing phases.
• Technology Research: Explore emerging technologies and contribute insights to the team.
• Domain Expertise: Serve as the go-to expert for supported applications and business processes, providing deep functional and technical insight.
• Project Management: Apply project management principles to improve productivity, manage risks, resolve issues, and ensure timely and budget-conscious delivery of initiatives.
• Backlog Management: Prioritize and manage product backlogs based on business value, urgency, and stakeholder input.
• Regulatory Compliance: Ensure all solutions adhere to internal security policies, governance standards, and regulatory requirements.
• Impact Assessment: Evaluate and communicate the impact of proposed changes on systems, processes, and stakeholders.
• Advisory Role: Provide strategic input on industry best practices and emerging technologies relevant to the business.
• Incident Management: Oversee incident tracking and resolution, ensuring timely documentation and follow-up.
• Root Cause Analysis: Investigate recurring issues, identify root causes, and propose long-term corrective actions.
• Operational Oversight: Ensure all operational responsibilities are executed effectively and aligned with service level expectations.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.

Stellantis is a constellation of 14 iconic automotive brands and two mobility arms that are about more than transportation: they’re about moving people and making connections. Fully committed to our customers and backed by partners that are leaders in their industries, we aim to develop, engineer, manufacture, and scale the best breakthroughs in all facets of sustainable mobility from autonomous, connected, electrified, shared and pre-owned vehicles to micro-mobility, commercial vehicles, and even electric aircraft.

With a community of more than 160 nationalities, industrial operations in more than 30 countries and customers in more than 130 markets, we are among the most diverse companies in the world and able to unite people and ideas across borders and cultures. Our passionate, talented, and diverse teams support our iconic brands in providing freedom of mobility tailored to every need.