Overview

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The Tour Account Coordinator will serve as the day-to-day contact for account and billing related questions. This position will prioritize assigned accounts and make daily follow-up calls to customers with balances past thirty (30) days. This position will be the primary resource for Account Coordinators regarding dispute resolution and a resource to new hires for training purposes. The Tour Account Coordinator will work closely with our internal accounting teams to provide excellent customer service to our filed employees and customers.

This position will be working in Tulsa, OK with a flexible work arrangement combining home and in-office for training. Working hours will be Monday through Friday with a flexible 8 hour work day between the hours of 7:00am-6:00pm.

This position is located at 14002 E. 21st. St. Tulsa, OK 74134.

We offer a robust Benefits Package including, but not limited to:

• Competitive Compensation - This position offers targeted 1st year annual compensation of $36,192 with an average 40 hour work week.
• Paid Time Off , starting with 12 days off per year
• Health, Dental, Vision insurance ; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

We’re a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 60 years ago with a commitment to the communities that we serve, we operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go. We owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth.

Responsibilities

• Prioritize assigned accounts and contact them as need via email, phone or voicemail, to collect on past due balances billed for daily rental services
• Research and resolve disputed rentals, billing issues, including adjustment requests
• Follow up with customer within thirty (30)days, to ensure timely payments of receivables
• Maintain clear and concise notes listing accurate information given; documented in PeopleSoft, RFS, ECARS or other databases as required
• Contact management and sales prior to sending memo notifications to accounts of credit suspension
• Escalate payment concerns to Supervisors
• Request and send reprints (paper or electronic) of invoices, statements and vouchers to accounts as needed
• Maintain all aging balances within percentage requirements dictated by management
• Attend weekly collection meetings; provide account status and documentation to the Supervisor to ensure collection goals are met, discuss workload and promote teamwork
• See to improve job performance through self-assessment, skill development, training and goal setting
• Process a high-volume of receivables data daily emphasizing the need for accuracy
• Prepares large volume customer account reconciliations for management review and reporting purposes
• Maintain and analyze the customer account reconciliations daily
• Extensive auditing of accounts receivables
• Handle customers with special billing or payments requirements
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have 1 year Account Receivable, Business to Business collections, reconciliation, and auditing experience required
• Must have Advanced Microsoft Excel skills required
• Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
• Must be willing to accept starting pay of $17.40/hour.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• For flexible or work from home positions, reliable high speed Internet connection and dedicated work space are required.
• Must live within a 2 hour commutable distance to Tulsa, OK

Enterprise Mobility is a family-owned, world-class portfolio of brands. We operate a global network that covers more than 90 countries, 100,000 dedicated team members and 2 million vehicles taking customers wherever they need to go.