Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for providing leadership and problem-solving focus to a team of MODs and CSMs for international reach at the airport.
• This job is a member of the Airports Team within the Customer Experience group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Responsible for providing leadership and problem-solving focus to a team of MODs and CSMs at our Dallas-Fort Worth Hub.
• Serve as a liaison between American the TSA, CBP, Division of Aviation and Joint-Business Carriers while simultaneously focusing on the reliability of the high volume of flagship operations.
• Devote attention to the performance of the FIS and develop strategies to diminish misconnects and improve dependability by anticipating disruptions and coordinating across teams.
• Reviews and analyzes reports, records, and directives, and confers with managers to obtain data required for planning department activities, such as new commitments, status of work in progress, and problems encountered.
• Assigns, or delegates responsibility for, specified work or functional activities and disseminates policy to managers.
• Gives work directions, resolves problems, and sets deadlines to ensure timely completion of work.
• Coordinates activities of department with related activities of other departments to ensure efficiency and economy.
• Prepares reports and records on department activities for senior leadership.
• Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices.
• May initiate or authorize employee hire, promotion, discharge, or transfer.
• When applicable, may be required to work rotating shifts, nights and weekends.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's or Master's degree or equivalent experience/training
• 7+ years prior experience

Preferred Qualifications- Education & Prior Job Experience

• S upervisory experience and knowledge of AA budgeting, policies, and procedures
• Previous supervisory experience and knowledge of AA policies and procedure desired.

Skills, Licenses & Certifications

• Strong leadership skills.
• Familiarity with functional area.
• Strong interpersonal, communication and PC skills.
• Ability to manage management, non-management, and contract labor work groups.
• Ability to concurrently handle multiple responsibilities.
• Knowledge of Microsoft Office to inlcude Word, Excel and Powerpoint
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Ability to secure appropriate airport authority and/or US Customs security badges, if applicable
• Applicable valid driver's license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Cities: Miami - FL

Requisition ID: 86922

For nearly 100 years, we’ve been helping customers connect with the people and places that matter most. Our innovative travel solutions and world-class service, backed by the largest network in the world, provide exceptional value that helps our passengers and cargo partners succeed.

With 2025 sales and revenues of $54.6 billion, American Airlines Group Inc. is one of the world’s largest passenger airlines, operating more than 6,800 daily flights to nearly 350 destinations in 48 countries.

American Airlines does business on every continent, principally operating through its primary passenger hubs and extensive regional network—supported by American Eagle—and provides industry-leading loyalty benefits through the AAdvantage® program, the world’s first and largest frequent flyer ecosystem.