AUDIO VISUAL INFRASTRUCTURE ANALYST

As a Barclays Media Infrastructure Analyst, you will be assisting the global L3 infrastructure team for Media Services and collaboration infrastructure services. You will also be collaborating lifecycle infrastructure software and hardware components including evaluation, configuration and deployment of new hardware/software to optimise stability and security. You will also be engineering solutions and delivery of new technologies to ensure seamless integration with existing infrastructure and compliance with security and legal requirements. 

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

WORKING FLEXIBLY

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances 

Please discuss the detail of the working pattern options for the role with the hiring manager.

WHAT WILL YOU BE DOING?

•    Participating in regular team meeting to keep track of ongoing assistance matters, upcoming tasks and balance out workload across the global team

•    Proactively exploring industry standards and best practices and utilising training opportunities to ensure knowledge and skill sets are maintained to uphold stability across all infrastructure platform

•    Maintaining current and up-to-date infrastructure related product and document for reference and future usage

•    Acting as a point of contact to identify and remediate both pro-actively and reactively any fault within the global collaboration infrastructure estate

•    Working closely with Media Services Operations team to troubleshoot and resolve issues 

•    Adhering to Problem, Change and Incident Management processes that are aligned to the existing collaboration services support model and associated KPI’s

•    Maintaining accurate Service Now & BCM tools, service and CI information for Collaboration Infrastructure, and ensuring all DR testing is performed and recorded as required to satisfy audit

•    Acting as a regional point of contact for new technology or feature requirements with accountability for requirements gathering and specification

WHAT WE’RE LOOKING FOR:

•    Five years of experience working in an AV environment

•    Assisting a global IT infrastructure

•    Knowledge in troubleshooting complex IT services and identify root cause

•    Planning and implementing high risk changes with global impact experience

SKILLS THAT WILL HELP YOU IN THE ROLE:

•    ITIL foundation certificate 

•    Working within a large financial services organisation or other regulated industry

•    Experience of working in a global organisation preferably spanning infrastructure, applications and/or operational environments

•    Experience of end user and collaboration technologies - preferably AV technology

WHERE WILL YOU BE WORKING?

At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.