Field Engagement Manager
Remote

As a Barclays Field Engagement Manager, you’ll interact with partner employees including inflight crewmembers & other key management contacts to actively build long-term trust and share the key benefits of the card program for all stakeholders (partner employees, airline customer, and airline). This is your chance to increase both participation in the program within the ranks of the inflight crew members and other partner employees, as well as expand the operational assistance for the card program, both on the planes, in airport, and virtually.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

We currently offer a hybrid working model where colleagues have the flexibility to split their time working from home and an office. Everyone has the opportunity to integrate their professional and personal lives through this dynamic working model.

What will you be doing?

• Leading as the Subject Matter Expert (SME) on all things related to assigned partner(s) credit card offer, demonstrating effective and compliant engagement practices and techniques
• Filtering feedback on program opportunities and barriers via set meetings and ad hoc communications
• Ensuring partner employees have needed collateral related to the card program at all times, driving awareness and enthusiasm around promotions, incentives and sweepstakes
• Driving awareness and participation in communication mobile application, encouraging enrollment, and supporting suggestions for improved content and other enhancements
• Managing embedment of the card program in the new hire training program and ensuring best in class ongoing training tools are in place
• Ensuring compliance to all set channel policies and procedures and working with Face-to-Face Marketing Governance manager to address any gaps
• Making recommendations around marketing placements and collateral that will help achievement of account goals
• Developing productive and significant relationships with key leaders/management in their hub locations and traveling to other locations as requested

What we’re looking for:

• High School Diploma required with the relevant years of experience in field engagement, sales enablement or training is required
• Ability to travel extensively, as required and ability to work non-traditional hours as driven by events and traffic in assigned partner locations (early AM, evenings, occasional weekends)
• Solid relationship building skills, succeeding as an influencer with partners and external clients as well as internal colleagues
• Excellent communication, interpersonal, planning, and organizational skills and able to provide clear direction and feedback to achieve business objectives

In addition to the skills required to execute the job well, we're looking for people with the following capabilities to grow and contribute to our culture:

• Empathy: An ability to see a situation from another person’s perspective
• Ownership: A strong sense of pride in your work
• Connection: Build relationships with partners and colleagues
• Innovation: Openness to finding creative solutions
• Persistence: Desire to go above and beyond when necessary to get the job done
• Collaboration: Work well with others while building projects together

Skills that will help you in the role:

• Experience in sales role motivating staff and leading performance
• Basic knowledge of credit card industries
• Proven ability to be a self-starter and lead a variety of time-sensitive tasks and projects with limited in-person interaction from colleagues
• Ability to work calmly under pressure

At Barclays we understand that power of great customer experiences and we work hard every day to make sure that the needs and expectations of our customers are met and exceeded. We focus our energies on making every customer engagement better than before.

Where will you be working?

We strive to create an environment where our colleagues can thrive, placing paramount importance on aspects such as flexible working and supporting career development and allowing people to achieve their ambitions.

The role will be based from home when you’re not out meeting clients or collaborating with colleagues at one of Barclays Offices.

We offer an environment that enables you to thrive and make an impact. Our colleagues are hard-working, focused on solutions, and collaborative. Here you will find people helping people at every level. Our culture is dedicated to innovation and maintaining a sense of balance and well-being.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.