CHARGEBACK AND DISPUTE REPRESENTATIVE

As a Barclays Chargeback and Dispute Representative, you will be interacting with customers who contact the bank regarding a billing error or are raising a dispute regarding a transaction posted to their credit card account. You will be involved in all initial stages of the dispute and chargeback lifecycle, including case initiation and evidence gathering, sales draft request, merchant contact and chargeback. You will routinely use case management tools and reports to actively review and maintain your caseloads, to ensure timely and accurate handling of customer inquiries.

WHAT YOU’LL GET  IN RETURN:

A reward package is offered which can be tailored to your own needs. A competitive salary starting at $42,640, opportunities to earn incentive payments and a training completion bonus of $500. We offer a range of benefits that support you and your family from day one including medical, dental, vision, life insurance options, disability coverage, 401(k) retirement plan, family planning benefits including fertility coverage and adoptive assistance, recognition plans and competitive discount programs. 

We are keen to see our people succeed and offer ample learning and development opportunities, recognition programs and tuition reimbursement. Financial and academic assistance can be provided if you intend to continue your education by undertaking a degree through accredited programs, undergraduate or graduate level coursework related to your role. We continue to support the financial well-being of our colleagues by offering additional benefits to colleagues with student loan debt via our Barclays Student Loan Support Program. This program was created to assist eligible colleagues with repaying their student loans, we will provide $100 per month in student loan repayment benefits directly to the loan servicer. 

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

WHAT WILL YOU BE DOING?

• You will be responsible for a high volume of caseloads, in some periods you will be actively managing up to 100 cases 

• Maintaining departmental standards, across production, quality and aging

• Protecting our customer’s federal regulated consumer rights regarding billing error inquiries

• Determining chargeback rights available, in accordance with association regulations

WHAT WE’RE LOOKING FOR:

• 1 years’ experience within a banking or call-center environment 

• Excellent analytical skills

• Computer literate proficient PC skills

SKILLS THAT WILL HELP YOU IN THE ROLE:

• 1 years’ disputes or chargeback experience preferred

• Knowledge of credit card processing and of association (MasterCard/Visa/AMEX) chargeback regulations

• Knowledge of Reg Z and Reg E

• Excellent analytical and decision-making skills, with a proven ability to work independently

WHERE WILL YOU BE WORKING?

We offer a hybrid working model consisting of a mix of remote and on-site days, the bulk being remote. Our hybrid model gives us the best of both worlds, one that retains the positives of home working, providing greater flexibility and the space to focus, plan and strategize. While the time in the office provides an environment for learning, innovation, relationship building and collaboration. Hybrid working gives you the flexibility to shape your week as is best for you – and you still have the benefit of seeing your colleagues face-to-face in central locations.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.