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Consumer Banking Leadership Development Program

Learn more about Citizens


Consumer Banking Leadership Development Program

Dedham, MA
Full Time
  • Responsibilities

    We’re developing the next generation of leaders.

    At Citizens Bank, you have a unique opportunity to jumpstart your career through hands-on, impactful projects, comprehensive training and development, and exposure to executive leadership, paving the way for a robust career at our company

    The Consumer Banking Leadership Development Program (CBLDP) is a critical program within the Consumer Bank for cultivating talented, young professionals who aspire to be future leaders. As part of this program, you’ll be asked to be part of something larger than yourself and participate on a journey to help customers reach their potential. This deep level of customer centricity feeds every aspect of our business from developing strategies, how we market our brand, development of products (such as savings, student loans, investments), to the advancement of our channel capabilities (Mobile, Online, ATM, Branch, and Contact Center). This is an exciting time to join the Consumer Bank as we strive to provide the most simple and personal banking experience, gain customers’ trust, and become their bank of choice for financial products, services, and advice.

    NOTE: THIS FULL-TIME PROGRAM BEGINS IN EARLY JUNE 2020. This program is based in Dedham, MA with some business rotations based in Canton, MA; Westwood, MA; Providence, RI; East Providence, RI; Johnston, RI or other potential locations.

    In this one-year program, you will have the opportunity to gain a strong understanding of Consumer Banking at Citizens Bank. You’ll begin by completing 4-weeks of on-boarding and training, followed by a rotation in our Operations department. During this time, we will match you with a CBLDP alumni Mentor who will help guide you through the duration of the program.

    Then, you’ll continue to gain relevant experience by completing 3-month rotations in four of the following businesses: Business Banking, Citizens Access, Deposits & Lending, Digital Banking, Digital Investment Solutions, Distribution, Marketing & Strategy, or Risk. During your business rotations, you could be working on:

    • Analyzing numbers to include in our next Board of Directors presentation
    • Designing the look and feel of our new retail branch locations
    • Examining competitor and industry trends for our credit card portfolio
    • Partnering with our external FinTech partners for our robo-advisor update
    • Improving go-to-market strategies for our small business banking direct sales channels
    • Creating and implementing a micro-learning training program
    • Conducting user experience research and informing UX measurement strategies
    • Optimizing digital and online forms to increase sales of our products
    • Synthesizing quantitative data to provide insights on key capabilities for target segments
    • Filming colleagues for internal campaign videos

    As an Associate in this program, you’ll also concurrently participate in our Early Career Development Programming (ECDP) – a robust, 4-month program designed to give our new early career colleagues a strong foundation of Citizens Bank. Through the ECDP, you’ll experience:

    • 2-day Orientation in downtown Boston with all bank-wide development program colleagues
    • Professional development workshops (such as Agile Methodologies or Presence & Presentation)
    • Networking opportunities with senior leadership
    • Dedicated community service activities
    • Customer and client site visits
    • Building your professional network through exposure to other internal recent grads
    • Strategic Challenge where you’ll work in small, cross-functional teams to solve for an organizational problem and present your recommendations to a panel of executives

    Near the end of the program, you’ll participate in a matching process and be placed in a full-time role within the Consumer Bank. Past graduates of the CBLDP have been placed in the following roles:

    • Business Analyst (Deposits & Lending)
    • Merchandising Manager (Marketing & Strategy)
    • Product Performance Consultant (Deposits & Lending)
    • Product Strategy Consultant (Citizens Access)
    • Project Manager, Sales Development (Distribution)
    • Project Manager, Student Lending (Deposits & Lending)
    • Social Media Community Manager (Digital Banking)
    • Strategy Consultant (Marketing & Strategy)
    • Strategy Consultant (Distribution)
    • UX Researcher (Digital Banking)

    Further, you’ll be eligible to join the CBLDP Alumni Advisory Board, which offers continuing engagement through learning & development opportunities, volunteer activities, and social events. You may also have the opportunity to partner closely with the Program Management team on recruiting, interviewing, and program planning and design.

  • Qualifications

    We’re looking for self-starters, team players, and strategic thinkers.

    To be successful in this program, you’ll need to display strong skills and characteristics including: analytical and critical thinking, communication, data analysis, attention to detail, initiative, interpersonal, leadership, learning agility, project management, relationship building, strategic mindset, and time management.

    What you’ll need to apply:

    • Currently pursuing a Bachelor’s degree
    • All majors will be considered; coursework in Business, Finance, Economics, Management, and Marketing are beneficial
    • Expected graduation date of May 2020
    • Minimum GPA of 3.00 required (3.50+ preferred)
    • Internship or other relevant corporate exposure is preferred

    Please note that U.S. Immigration sponsorship or work visa is not available for this position and candidates must have permanent authorization to work in the U.S.

    Hours and Work Schedule Hours per Week: 40 Work Schedule: M-F 8:30am - 5pm

    At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

    Equal Employment Opportunity:

    It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

    Equal Employment and Opportunity Employer/Disabled/Veteran.

    Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

  • Industry
  • About Us

    At Citizens, we’re Made Ready to change the way our more than 5 million customers bank. We’ve built our success on our colleagues. With careers spanning tech, marketing, finance, commercial banking and more, we do our best everyday to help customers, colleagues and communities reach their potential.

    Our Early Career Development Programs are perfect for soon-to-be graduates and early career professionals looking to find their niche and quickly develop their careers. We’re known for our innovative spirit, friendly vibe, strategic mindset — and for being a great workplace for new grads.