CUSTOMER SERVICE REPRESENTATIVE – FRAUD

As a Barclays Customer Service Representative in our Fraud Detections group, you will be responsible for reviewing customer accounts that demonstrate potentially suspicious activity from a variety of reporting generated transactional alerts. In your new role, you will partner with other operational departments to provide the best service to our customers. We're driving change to be the digital leader in the market, which makes your team more important than ever.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

WORKING FLEXIBLY

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances 

Please discuss the detail of the working pattern options for the role with the hiring manager.

WHAT WILL YOU BE DOING?

•     Reviewing thoroughly the accounts to determine the potential for fraudulent activity

•     Reviewing thoroughly the credit applications to determine applicant and data validity

•     Handling incoming calls with professionalism

•     Placing outbound calls as a source of comparison to account indicators

•     Completing audit documentation

•     Escalating accounts to supervisory team as necessary

•     Maintaining professional verbal and written communication standards

•     Serving as a Barclaycard ambassador and makes sound judgment calls on behalf of Company

WHAT WE’RE LOOKING FOR:

-    Over one year experience in a customer service environment 

SKILLS THAT WILL HELP YOU IN THE ROLE:

•     Previous Fraud Experience

•     Exceptional customer service and professional communication skills

•     Excellent attention to detail and analytical skills

•     College Degree

WHERE WILL YOU BE WORKING?

Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.