CUSTOMER SERVICE REPRESENTATIVE - FRAUD

Wilmington, DE

As a Barclays Customer Service Representative in our Fraud Operations team, you’ll help to protect each card customers identify and prevent fraudulent activity on accounts. You will be responsible for reviewing customer accounts that demonstrate potentially suspicious activity from a variety of reporting generated transactional alerts. You will partner with other operational departments to ensure the best service is provided to our customers. We're driving change to be the digital leader in the market, which means our various customer services teams are more important than ever. As our Customer Service roles come with training and development tailored to your needs, previous experience in fraud detections is not essential.

What you’ll get in return:

A reward package is offered which can be tailored to your own needs. A competitive salary starting at $47,840, opportunities to earn incentive payments and a training completion bonus of $500. We offer a range of benefits that support you and your family from day one including; medical, dental, vision, life insurance options, disability coverage, 401(k) retirement plan, family planning benefits including fertility coverage and adoptive assistance, recognition plans and competitive discount programs.

We are keen to see our people succeed and offer ample learning and development opportunities, recognition programs and tuition reimbursement. Financial and academic assistance can be provided if you intend to continue your education by undertaking a degree through accredited programs, undergraduate or graduate level coursework related to your role. We continue to support the financial well-being of our colleagues by offering additional benefits to colleagues with student loan debt via our Barclays Student Loan Support Program. This program was created to assist eligible colleagues with repaying their student loans, we will provide $100 per month in student loan repayment benefits directly to the loan servicer.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?

• Reviewing customer accounts to determine the potential for fraudulent activity

• Responsible for reviewing customer credit applications to determine applicant and data validity

• Receiving inbound customer calls, servicing their needs effectively and efficiently

• Placing outbound calls to customers as a source of comparison to account indicators

• Completing audit documentation

• Escalating accounts to supervisory team as necessary

What we’re looking for:

• 1 years’ customer service or call center experience

• Verbal and written communications skills

• Determined and customer-focused with a positive and professional attitude

Skills that will help you in the role:

• Understanding of the importance of accuracy and responsiveness

• Proficient PC and internet skills with excellent organization and work prioritization skills

• Knowledge in Banking or credit card experiences

• Passion for continuous learning, development and upskilling.

• Prior fraud experience is not required, you will be provided with training tailored to your needs

Where will you be working?

We offer a hybrid working model consisting of a mix of remote and on-site days, the bulk being remote. Our hybrid model gives us the best of both worlds, one that retains the positives of home working, providing greater flexibility and the space to focus, plan and strategize. While the time in the office provides an environment for learning, innovation, relationship building and collaboration. Hybrid working gives you the flexibility to shape your week as is best for you – and you still have the benefit of seeing your colleagues face-to-face in central locations.

Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.

Please note should you be successful in your application; Barclays will verify the content of the resume you have submitted via a third party screening provider (HireRight).

HireRight will contact former employers, schools or universities stated on the resume to confirm the accuracy of the content, including dates. Inaccuracies or overstatements could result in the withdrawal of any offer, so please ensure your resume is an accurate reflection of your career and education history.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.