MARKETING FRONTIER ENGAGEMENT MANAGER

As a Barclays Marketing Frontier Engagement Manager, you will interact with inflight flight attendants and other key management contacts, actively building long-term trust and sharing the key benefits of the card program for all stakeholders, the airline customer and airline. Building trust and continuous reinforcement of the value creation, will increase both the participation in the program within the ranks of the inflight flight attendants, and expand the operational support for the card program on the planes and in the crew rooms.  

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

WHAT WILL YOU BE DOING?

• Being a Subject Matter Expert on all things related to assigned partner(s) credit card offer

• Demonstrating effective and compliant engagement practices and techniques. Must adhere to all codes, Barclays US sales and each partners’ model for effectiveness

• Filtering program feedback to Field Engagement lead on program opportunities and barriers via set meetings and ad hoc communications

• Ensuring crew rooms are stocked with applications and other collateral related to the card program at all times

• Driving awareness and participation in communication portal sites. Encourage enrolment and suggestions for improved content and other strategic enhancements

• Driving awareness and enthusiasm around promotions, incentives and sweepstakes

• Partnering with card advocates to focus on non-participants and low engaged

• Ensuring compliance to all set channel policies and procedures and work with Live Channel Governance manager to address any gaps

WHAT WE’RE LOOKING FOR:

• 3+ years general relationship/business development/marketing experience required

• High School Diploma required

• 3+ years of experience developing marketing/relationship skills succeeding as an influencer with partners and external clients as well as internal colleagues

SKILLS THAT WILL HELP YOU IN THE ROLE:

• College Degree preferred

• Ability to travel extensively, as required

• Ability to work non-traditional hours as driven by events and traffic in assigned crew rooms (early AM, evenings, occasional weekends)

• Proficient in Microsoft Office packages

WHERE WILL YOU BE WORKING?

We strive to create an environment where our colleagues can thrive, placing paramount importance on aspects such as flexible working and supporting career development and allowing people to achieve their ambitions. The role will be based from home when you’re not out meeting clients or collaborating with colleagues at one of Barclays Offices.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.