FRAUD EXCEPTION PROCESSING ANALYST

As a Barclays Fraud Exception Processing Analyst, you will be monitoring and working exception reports to ensure tasks are performed in accordance with the predetermined standard that is to see that activity is achieving the desired results. The Fraud Exception Processing Team will interact with many key stakeholders internally and externally. It is the expectation of a colleague in the Fraud Exception Process Analyst role that they maintain corporate values at all times. 

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

SALARY / RATE MINIMUM: $44,000.00

SALARY / RATE MAXIMUM: $58,000.00

THE MINIMUM AND MAXIMUM SALARY/RATE INFORMATION ABOVE INCLUDE ONLY BASE SALARY OR BASE HOURLY RATE. IT DOES NOT INCLUDE ANY ANOTHER TYPE OF COMPENSATION OR BENEFITS THAT MAY BE AVAILABLE. 

WORKING FLEXIBLY

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances 

Please discuss the detail of the working pattern options for the role with the hiring manager.

WHAT WILL YOU  BE DOING?

•     Reviewing exception reports for the lines of business within Fraud, and mitigating risk by working reports and contacting customers when necessary 

•     Escalating, investigating, reporting, and fixing root causes of all risk events (incidents) or control failures to prevent reoccurrence

•     Maintaining subject matter expertise on processes identified as high risk/high impact

•     Understanding the appropriate Policies & Standards applicable to the role through reading the Code of Conduct and other training allocated

•     Ensuring that all activities and duties are carried out in full compliance with regulatory requirements

•     Interacting with key stakeholders internally and externally

WHAT WE’RE LOOKING FOR:

•     Understanding of Association requirements pertaining to charge-back rights

•     Previous Fraud/Merchant Dispute Operations experience

•     Attention to detail, understands importance of accuracy and responsiveness

•     Excellent written and verbal communications skills with proficiency utilizing a PC

SKILLS THAT WILL HELP YOU IN THE ROLE:

•     Experience in providing presentations/public speaking

•     Experience/training producing/reviewing analytical products

•     Proficiency in Word processing/WordPerfect/Microsoft Excel

•     Excellent judgment, professionalism, and leadership

WHERE WILL YOU BE WORKING?

You will be working at Barclays Services, Henderson, NV’s fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today’s demands, answering tomorrow’s questions, and redefining the future of customer support in finance.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.