FRAUD INVESTIGATION AGENT

As a Barclays Fraud Investigation Agent, you will be responsible for evaluating all fraud claims to know the validity of the claim. Additionally, your responsibilities include reviewing individual fraud claims and recovering funds via suspect liability, hold harmless, customer challenge and Association guidelines in adherence with Federal Regulations.  Your main goal as a Fraud Investigation Agent is to minimize losses for Barclays.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

WHAT WILL YOU BE DOING?

•     Managing assigned case volume and ensuring adherence to department quantity and quality standards

•     Identifying service delivery failures and escalating issues or impact to appropriate business owners and leadership

•     Reviewing new fraud claims and explore any potential recovery opportunities to minimize net losses

•     Performing account handling in a timely manner to achieve maximum recovery 

•     Having the ability to multi-task working in blended phone/case environment

•     Evaluating all existing avenues to effectively resolve the fraud claim, including work with local authorities, outward contact to customers, merchants, and association guidelines 

•     Reviewing accounts for potential Suspicious Activity Reporting and completing referrals in accordance with regulatory expectations

•     Understanding and complying with departmental Policies and Standards and regulatory expectations

WHAT WE’RE LOOKING FOR:

•     Exceptional analytical skills

•     Able to work with others in a fast-paced, team environment and to interact effectively with all levels of management

•     Excellent written and verbal communications skills

•     Enthusiastic, customer solution focused

SKILLS THAT WILL HELP YOU IN THE ROLE:

•     Interpersonal skills; proven ability to develop skill-set to meet and exceed performance standards

•     Aptitude within the fraud landscape with a background in recovery, Association rules, Regulatory comprehension, and fraud identification techniques

•     Ability to navigate shifting priorities of the business to ensure that optimal recoveries are made, and loss is reduced for Barclays

•     Technical aptitude of navigating multiple applications to obtain information to make accurate and objective decisions on accounts presented

WHERE WILL YOU BE WORKING?

At Barclays, we are proud to be redefining the future of finance and here at Hamilton we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Hamilton, you’ll have every chance to build a world-class career in this world-class environment.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.