BARCLAYS OVERVIEW

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER AND WE ARE OPPOSED TO DISCRIMINATION ON ANY GROUNDS.

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

About Barclays

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.

Our two clearly defined divisions, Barclays UK and Barclays International, provide diversification by business line, geography and customer, enhancing financial resilience and helping to contribute to the delivery of consistent returns through the business cycle. We have a strong core business with exciting prospects, well positioned to deliver long-term value for our shareholders.

Consistent with the objective of delivering long-term sustainable value for all our stakeholders, we have developed our Shared Growth Ambition – our approach to citizenship and the sustainability of the business model we operate. The aim is to make decisions and do business that provides our clients and customers, and the communities which we serve, with access to a prosperous future.

The delivery of our strategy is underpinned by the energy, commitment and passion of our people, and we are clear on our common purpose: to help people achieve their ambitions, in the right way.

About Group Technology Service Management

Group Technology Service Management or GTSM (formerly BX Tech Run the Bank):

To achieve the required standard of availability for all technology services (application and infrastructure), to deliver an ‘always on bank’, through the disciplined management of maturity and risk, while optimising the productivity and cost of managing service. It provides resilient systems that keep our services running for our millions of customers and clients worldwide.

GTSM encompasses teams from across Barclays UK, Command Centre, IB Front Office, Cards and Payments, Corporate Banking, Markets (Pre and Post), Enterprise Data Platform (EDP) and Risk, Finance, and Treasury (RFT). The current teams are based across our global strategic locations - London, Cheshire, New York, Whippany, India and Singapore - providing consistent and quality technology services through an ever-changing Technology landscape.

Overall purpose of role

RTB GTSM Global functional lead for Investment Banking Front Office service layer of RTB structure. It requires experience in providing comprehensive application management for large scale and mission critical applications by adhering to ITIL processes and standards. Knowledge of financial markets (with a focus in Risk, Finance and Treasury) and various Investment & Retail Banking services, products and offerings to have a meaningful engagement with business stakeholders will be preferred. One of the key aspects would be engaging with Senior RTB and BTB Managers & Stakeholders. Selected candidate will be directly accountable for managing and delivering Application Management services for Risk Business and building out strong team(s) in the required location.

Candidate will also be required to –

• Carry out Service Owner responsibilities as per IT Service Management Standards.
• Represent IBFO RTB in various business forums globally.
• Operate as per ITIL discipline and manage large transformation projects for Run The Bank (RTB).

  Key Accountabilities

• Manage large transformation projects for Run The Bank (RTB) which bring in optimal and efficient operation.
• Innovate with cutting edge Barclays approved technologies and tools to demonstrate efficiency gain by automation.
• Runs transformation and automation for Risk, Finance and Treasury technology.
• Manage & Troubleshoot priority incidents, facilitate blameless port-mortem and ensure effective permanent solution applied.
• Engage with other RTB Managers across the firm, explore existing technological solutions and apply them to their BU wherever possible.
• Works with Build the Bank, GTIS, Run the bank and Operations to identify manual tasks and automate.
• Strong communication and written skillset to engage with various senior IT stakeholders.
• Mentor and coach other team members across team/region.
• Define/develop team operating model and review developments done against target end-state.
• Participate in Budget forecasting and cost reviews (TCO).

Stakeholder Management and Leadership

The key stakeholders and relationships the role will interact with is as follows. 

Business Engagement: - Regular catch-up to know business needs from application management perspective. - Periodic review of SLA performance & provide update on Prod stability. - Approve/Signoff data availability and system access with Business

BTB Engagement: - Review forward view of project, changes and prepare the teams. - Proactive Capacity Management. - Periodic review of open issues affecting prod. - Participate in post-release reviews

Vendor Engagement: - Establish regular engagement with Vendor partners and own service reviews. - Provide feedback and address concerns vendors are facing to provide optimal service.

Decision-making and Problem Solving

• Manage & Troubleshoot priority incidents, facilitate blameless port-mortem and ensure effective permanent solution applied.
• Provide a conducive environment for a stable team – setting up smart and measurable objectives, maintain team availability/escalation details and Develop Skills Matrices for all levels.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

  Production stability:

• Monitor service provisioning SLAs and various KPIs, Review and recertify SLAs and OLAs periodically.
• Onboard /Decommission configuration items as appropriate
• Conduct periodic reviews/recertification of application access in line with bank standards
• Plan and execute BCM/WAR testing to ensure compliance with audit and regulatory requirements

Risk & control

• Co-ordinate with Auditors (BIA, KPMG, etc..) and facilitate any internal or external audits.

Project Plan Risk and control tasks and remediate gaps.

Person Specification

Personal attributes essential to performing role including competencies, expertise, knowledge, and experience.  Note: experience requirements must not be in the form of years (minimum or otherwise).

Essential Skills/Basic Qualifications:

• Proven track record in leadership of large diverse global IT organizations including organizational planning, location strategizing, talent recruiting and retention, etc
• Strategy development experience in Financial Services or other relevant industries.
• Strong communication, written and organizational skills
• Works effectively under high pressure and very tight deadlines.
• Bachelor’s Degree or equivalent in Computing or Mathematics

Ability to interact and influence with senior IT managers and senior end-user managers and proven track-record of effective stakeholder management

Desirable skills/Preferred Qualifications:

• Working knowledge of ITIL processes, in particular Service Design and Service Transition
• Knowledge of core Barclays platforms and products
• Understanding of continuous service improvement (CSI)
• Experience implementing stakeholder management to drive service improvement

Purpose and Values

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.