Global Technology Support Engineer
Whippany, New Jersey

Barclays Services Corp.

What will you be doing?

Barclays Services Corp. seeks Global Technology Support Engineer in Whippany, New Jersey (multiple positions available):

1. Provide top quality application support across 20 applications supporting 100+ users and downstream consumers, in batch, real-time, and intra-day operation
2. Work on Barclays IT Infrastructure Library (ITIL) process and Barclays internal customized tools, such as ServiceNow for ITIL,JIRA for changes, SPDW for management reporting of service levels, Netcool for alerting, Geneos ITRS to complete repeating business as usual activities
3. Utilize iDash reporting tool to conduct OLA/SLA tracking, and utilize Nolio a release management tool for Managing Production releases
4. Develop subject matter expertise in various Barclays applications, including Stargate, the firm’s strategic cloud based Reference Data suite
5. Work on Enterprise Security Master, Asset Control and Timeseries reporting applications
6. Provide Level 2 and 3 support, incident, change, problem and other ITIL areas in service management for these listed applications under Ref Data Technology
7. Responsible for Management Information Systems (MIS) reporting and analysis requirements, change and release management, and risk and control
8. Prioritize the problem management process by being the RTB representative on application change review board calls; ensure production fixes are prioritized
9. Present the monthly service review deck to business stakeholders, and works on improvement projects, working with business and various IT teams and mutually agreeing on the SLA
10. Work on Service Now service control reports (event, incident, problem, and change) to ensure services are well managed by effective reporting
11. Responsible for automation utilizing various technologies to save daily support manual work, and application alerts configuration and set up
12. Build and maintain the next generation monitoring tools for Reference Data systems focusing on intelligent alter with a business context
13. May telecommute

What we’re looking for:

Employer will accept:

• Bachelor's degree or foreign equivalent in Computer Science or Engineering or related field
• Seven (7) Years of experience in the job offered or in a related occupation

Where will you be working?

You will be working at our Whippany, New Jersey location at 400 Jefferson Park. At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

This position is eligible for incentives pursuant to Barclays Employee Referral Program.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.