Our Licensed Relationship Banker Development Program is the gateway to a fulfilling career in retail banking and sales. This 12-month program is designed to fuel your professional growth and development through comprehensive training and to set you up for success as a leader at Citizens Bank. The program kicks off with robust classroom-style and on-the-job training. Following this, you’ll enter our four-month licensing process that includes coaching from a supportive team to help you develop the skills and expertise you need to succeed as a Licensed Relationship Banker.

WHAT MAKES OUR PROGRAM SPECIAL?

Participation in the program will set you up to secure your FINRA Series 6 and Series 63 licenses and state-specific Life & Health Insurance Licenses. You’ll also receive Kaplan study materials and 200+ hours of paid study to earn the required licenses. You’ll also have the opportunity to engage with and help customers to better understand their financial needs and plan for retirement.

You’ll have exposure to leadership within both the wealth and retail networks, as well as opportunities to partner with sales executives within the mortgage, wealth, and business banking divisions. You’ll also have the opportunity to engage with and help customers to better understand their financial needs and plan for retirement.

A few months after joining, you will attend a two-day event that includes development, networking opportunities, recognition, and—of course—fun. You’ll also have the opportunity to job shadow twice a year to help you identify your career path, and you’ll be given the chance to volunteer with colleagues during your tenure. Our goal is to help you become a leader at Citizens Bank.

SKILLS AND RESPONSIBILITIES:

• Working closely with new and existing customers to understand their financial needs and build/strengthen those relationships
• Providing advice to assist customers with a wide-array of financial solutions to help them meet their financial goals
• Leveraging problem-solving and strong communication skills to resolve customer issues
• Collaborating with branch colleagues and partners to support and refer customers with more complex financial needs
• Ensuring compliance with all financial policies, procedures, and regulatory requirements
• Achieving outstanding performance by going above and beyond for customers each day
• Being the face of Citizens Bank, presenting a professional, friendly and helpful appearance with every interaction

• Eligible candidates should have a strong interest in customer service or sales
• Currently pursuing a Bachelor's degree with an expected graduation date no later than Spring 2019, or recent alumni (0-2 years out)
• GPA of 3.0 or higher preferred
• Ability to effectively engage with customers and identify needs to enhance the customer relationship
• Exceptional listening and communication skills, ability to present features and benefits of products and services to customers with differing needs
• Ability to problem solve and provide solutions to customer issues
• Self-motivated, confident, and ability to multitask effectively
• Willingness to work branch hours, which can include weekends and evenings
• If selected, candidates must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS)
• Hours and Work Schedule Hours per Week: 40 Work Schedule: Varies with branch needs and may include weekends and evenings

Available Locations: Connecticut, Delaware, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont.

Citizens Bank is proud to help our customers and give back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Be a great Citizen. Join us today.

Equal Employment Opportunity It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity Employer – Minority/Women/Disabled/Veteran. Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.

Check out our company profile to see some of our exciting and competitive benefits!

At Citizens, we’re Made Ready to change the way our more than 5 million customers bank. We’ve built our success on our colleagues. With careers spanning tech, marketing, finance, commercial banking and more, we do our best everyday to help customers, colleagues and communities reach their potential.

Our Early Career Development Programs are perfect for soon-to-be graduates and early career professionals looking to find their niche and quickly develop their careers. We’re known for our innovative spirit, friendly vibe, strategic mindset — and for being a great workplace for new grads.