MEDIA VIP SUPPORT

As a Barclays Media VIP Support, you will be supporting meeting and event requirements for all VIP and EXCO members, the Board support community and associated meeting spaces. You will also be supporting Media Services to the highest profile user base, and enabling the business to satisfy its current and future objectives. Acting as liaison to the Board support community, IT VIP Support teams and Media Services Operations team. Additionally, you will be building solid relationships with key stake holders and providing regular weekly updates on any potential issues that need to be addressed. Ensuring execution of services is to the very highest standards and they are delivered in a globally consistent manner, adhering to all processes and procedures in place. Lastly, you will be actively seeking out and suggesting operational service improvements and work with the operational management team to implement new processes. As well as escalating issues, failures and potential risks to operational management team. And providing fast response to VIP key stake holders and acting quickly on any escalations received.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

$85,000 - $110,000

“The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.”

WORKING FLEXIBLY

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

WHAT WILL YOU BE DOING?

•     Daily checking of all VIP meeting spaces and executive offices, ensuring 100% availability of AV equipment

•     Raising issues / faults through the incident process and working with break fix teams to resolution 

•     Supporting any AV requirements for VIP community in a prompt and professional manner

•     Being a subject matter expert for all VIP areas and being able to advise on best practice for different scenarios

•     Acting as a reliable point of contact for key stake holders and building solid relationships 

•     Escalating complaints, issues immediately to operations management team and ensuring stake holders are kept regularly informed on any updates

•     Identifying and recommending to operations management team any opportunities to drive efficiencies or service improvements to achieve great outcomes for key stake holders

•     Ensuring the latest processes and procedures and support models are being followed correctly

  WHAT WE’RE LOOKING FOR:

•     5-10 years of experience working in a Corporate VIP environment

•     First class customer handling and ability to grow and own key relationships

•     Ability to deliver quality services at pace and deal with multiple items at once

•     Excellent time management and understanding and ability to deliver on critical time lines

SKILLS THAT WILL HELP YOU IN THE ROLE:

•     ITIL foundation certificate 

•     Working within a large financial services organisation or other regulated industry

•     Experience of delivering white glove meeting support to VIP users

•     Experience of working in a global organisation preferably spanning customer service and operational environments

WHERE WILL YOU BE WORKING?

You will be working at our Americas Headquarters at 745 Seventh Avenue. This 32-story office tower is located in Times Square in the heart of Manhattan and features a cafeteria, fitness center and state-of-the-art LED signage on the facade of the building.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.