RTB Application Support Engineer
Whippany, NJ

As a Barclays RTB Application Support Engineer, you will ensure the continued availability, effectiveness and accuracy of production systems primarily for Global Fraud services and its related applications in support of the business. This is an exciting opportunity to be a point of contact for the issues affecting the operations of the bank’s Fraud business during US hours and for on call covering during UK/US hours and during weekends.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Colleagues who have applied for 'onsite' roles are expected to work four or five days a week at the selected workplace, contingent upon their specific role and business area requirements. If you're applying for a position, please discuss the working pattern specifics with the hiring manager. It's important to note that we are constantly adapting our working environment, and as a result, working arrangements can be adjusted with reasonable notice to align with our business needs.

What will you be doing?

• Being accountable for Production stability, Service availability and Governance
• Having an ongoing liaison with Shared services team, upstream and downstream application teams to manage SLA expectations
• Engaging with development team to ensure value driven delivery with agility and stability balance
• Having an ongoing liaison with Barclaycard C&C, BIM’s/MIM’s to manage escalated incidents
• Leading Incident and Problem Management through to resolution, Operational escalation point for Incident, Problem, Change, Release and Configuration Management
• Ensuring and promoting ITIL best practices for Incident, Problem, Change, Release management
• Accounting for the introduction of new/changed services (Application Onboarding, Decommission) and engaging with BTB management to deliver

What we’re looking for:

• Experience in production support
• High energy, hands-on and results & goal-oriented
• Knowledge in banking or financial sector, especially Data Support
• Solid grasp of and experience in SDLC (both Waterfall and Agile)

Skills that will help you in the role:

• ETL Concepts (DataStage, AbInitio etc.,), Open Systems such as (Linux/Unix, Windows)
• Competence of alerting & Monitoring tools like AppD , ELK, Netcool, Kibana
• Experience or competence on Application Hosting Platforms such as Websphere, JBoss, Apache, Tomcat
• Experience or competence on Network Technologies such as Load Balancers & Firewalls

Where will you be working?

Our next-generation workplace in Whippany allows talented, passionate, down-to-earth colleagues to connect daily. With state-of-the-art work facilities and many added features like pool tables, cafés and a gym – it’s a place you can call home. Our office is minutes away from Morristown, known for its rich history and lively modern spirit. With bustling Manhattan easily accessible and a picturesque landscape here on the doorstep, Whippany really does offer the best of both worlds.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.