RTB Application Support Lead
Whippany, NJ

As a Barclays RTB Application Support Lead, you will play the role of Level 2 Application Support Lead, Fraud services within CBP Ops and Tech Shared Services organization and you will be directly accountable and responsible for managing fraud applications within US Consumer Bank. In this role, you will own both service level management as well as support for assigned services within their domain. This is an opportunity to lead a team of technical staff to manage and address technical issues and will be responsible for all aspects of support.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

• Driving complex and major incidents to resolution and will be responsible for all aspects of support
• Conducting Technical Internal PIR to feed into the global PIR (Ppost Incident Review process)
• Owning the problem management function and working on to reduce the open problem estate by implementing fixes, collaborating with component teams
• Partnering with PSM (Production Service Manager) for End-to-End Service Management comprising of Technology Audits, Resilience Management, Configuration management
• Gaining a holistic view of the projects impacting the front-to-back business process
• Attending Design Authority Meetings and enforcing minimum acceptance & key readiness criteria on all project changes (new features & enhancements)
• Validating and approving support model, CMDB(Configuration Management Database) SLAs, OLAs(Operational Level Agreement) and NFRs(Non-functional Requirement)
• Reviewing functional requirements, HLD,(high level design) SDR ( solution document reference)and provide support point of view

What we’re looking for:

• Demonstrated experience on presenting technical topics and needs to senior stakeholders, leading large technical programs in an information technology
• Experience and detailed understanding of root cause analysis using industry standard monitoring, logging tools such as AppDynamics, CA Wily, Aternity
• Progressive leadership experience managing technical engineering or technical support, including people management experience
• Experience in a development coding role or an infrastructure delivery position focused on distributed systems

Skills that will help you in the role:

• Knowledge of Open Systems such as (Linux/Unix, Windows)
• Familiarity with Alerting & Monitoring tools like AppD, ELK, Netcool, Kibana
• Knowledge of Application Hosting Platforms such as Websphere, JBoss, Apache, Tomcat
• Familiarity with Network Technologies such as Load Balancers & Firewalls

Where will you be working?

Our next-generation workplace in Whippany allows talented, passionate, down-to-earth colleagues to connect daily. With state-of-the-art work facilities and many added features like pool tables, cafés and a gym – it’s a place you can call home. Our office is minutes away from Morristown, known for its rich history and lively modern spirit. With bustling Manhattan easily accessible and a picturesque landscape here on the doorstep, Whippany really does offer the best of both worlds.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.