• Provides consistent world class customer service to internal and external customers which exceeds their expectations.
• Resolves customer issues with minimal guidance.
• Promotes, refers and sells bank products and services. Performs within the balancing guidelines, compliance and security procedures.
• Establishes and maintains the Bank Way as the singular priority in all activities.
• Performs other duties and tasks as requested.
• Follows the Customer First Service Excellence in the interaction with the customers
• Motivates, coaches, mentors and develops teller staff and ensures smooth operation of the teller line
• Accurately completes settlements without supervision and may be responsible for Operational Management of the branch during Branch Operations Manager absence.
• Assures that work is balanced and consistent according to Santander Policy and Procedures and complies with all audit, regulatory and Security Procedures.
• Efficiently processes all customer banking transactions through a demonstrated knowledge and dexterity in using Teller equipment and systems.
• Processes and settles ATM work being its custodian.
• Recognizes sales opportunities and cross-sells Santander products by making quality referrals to others who are more knowledgeable to close a sale and meets Teller referral goals.

• At least 12 months internal cash handling experience.
• Retail or customer service experience preferred.
• Exceptional computer knowledge and Windows skills required.
• Strong interpersonal and organizational skills.
• At least 1 years specialized knowledge
• Capable of running the teller's area in the absence of the BOM.
• Exercises good judgment with customers balancing the need for bank policies and good customer service.
• Must understand, support and comply with all regulatory policies and procedures, CRA initiatives/goals and Santander Bank policies.
• Understands and complies with all audit and security procedures.
• Understands and follows Sovereign's policies regarding currency transaction reporting.

We're Santander. As part of one of the largest global banks, Santander Bank offers a world of opportunity. With over 8,000 team members in the U.S., we're recruiting people like you who want to be challenged and strive for something better. At Santander, you'll be rewarded with competitive compensation and market leading benefits. You'll have access to comprehensive career development programs that empower you to grow and advance. You'll discover a company where you can shape a bright future.