SERVICE OPERATIONS MANAGER

As a Barclays Service Operations Manager, you will be supporting Products Domain Applications (Payments, Rewards, Loans etc.). Providing the technical expertise for assigned services within the domain and responsible for all aspects of support as per ITIL best practices, with high focus on service stability, efficiency gain and SLAs. You will be working with SRE capabilities and ensuring the service is supported with best practices, drive the change needed to improve the existing processes.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

WHAT WILL YOU BE DOING?

• Providing L2 technical support for applications designed to run in aPaaS / AWS infrastructure and Batch applications running on VM servers

• Taking bottom line responsibilities of all incidents (User reported, application or batch failures etc.)

• Participating and driving complex and major incidents to resolution, root cause identification and Producing Technical Incident Post Mortem (TIPM) report

• Identifying the repeat incidents / alerts / batch failures and raising pro-active problem tickets

• Owning the problem management function and work on to reduce the open incidents / problems by implementing fixes, working closely with L3/BTB teams

• Reviewing functional requirements, HLD, runbooks and provide RtB point of view by working closely with the project teams

• Ensuring systems are built resilience-ready and working with project build team to complete the mandatory resilience testing for each component

WHAT ARE WE LOOKING FOR?

• Solid domain knowledge in banking or financial sector, especially within Cards & Payments Technology

• Sound knowledge of and experience in Agile delivery

• Previous work experience in resilient and real-time enterprise platforms

• Hands-on experience to cloud based technology platform and supporting the application in Hybrid / AWS cloud

SKILLS THAT WILL HELP YOU IN THE ROLE:

• Excellent relationship building and communication skills

• Effective team player with customer focus

• Logical and analytical approach to problem solving

• Flexible approach and ability to adapt under pressure

WHERE WILL YOU BE WORKING?

At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.