SHORT TERM BUSINESS TRAVEL COORDINATOR

As a Barclays Short Term Business Travel Coordinator, you will act as a primary point of contact for new Short Term Business Travellers. You will co-ordinate data produced by travel team and analysis conducted to identify potential taxable travellers. You will ensure the efficient and effective workflow management once taxable travellers are identified and provide appropriate handling and coordination of queries from customers, third parties, internal stakeholders, and ensure all related controls and checks are completed.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

WHAT WILL YOU BE DOING?

•     Analyzing of traffic light reports as produced by our external partner (EY) to determine potential taxable travellers to the US

•     Monitoring the days spent by business travellers and coordinate the early warning threshold emails to colleagues

•     Acting as a point of contact for any queries from either internal stake holders and with external stakeholders (EY) to ensure smooth running of the STBT program

•     Ensuring effective tracking of invoices and facilitate cost centre information to finance 

•     Monitoring agreed SLA’s and escalation point for policies and processes linked to the STBT program

•     Ensuring effective resolution of customer enquiries and investigate any complaints

•     Delivering process improvements and carry out administrative tasks to support the STBT program

•     Ensuring that all related controls and checks are completed and signed off in line with program guidelines

WHAT WE’RE LOOKING FOR:

•     Customer service experience and the ability to handle queries from senior colleagues and explain compliance requirements of the STBT program

•     Ability to work under pressure, co-ordinate and prioritise activities and self-discipline to meet deadlines

•     Solid knowledge of STBT program and policies for business travel into the US

•     Excellent verbal and communication skills, the ability to interact with all levels of management

SKILLS THAT WILL HELP YOU IN THE ROLE:

•     Advanced use of Microsoft office

•     Integrity and confidentiality

•     Project Management and/or process improvement experience

WHERE WILL YOU BE WORKING?

At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.