Trade Floor Desktop Support
New York

As a Barclays Trade Floor Desktop Support, you will assist users & computers of Corporate and Investment Bank and provide client-facing Customer Service support on technical infrastructure activities including first- and second-line desktop support to the trade floor. You will also be joining a team dedicated to assisting Corporate & Investment Bank, ensuring the smooth running of desktop systems, applications, and providing expert advice and “how to” while ensuring an exceptional level of customer service to business users.

Salary / Rate Minimum: $90,000

Salary / Rate Maximum: $115,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances.

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Providing daily seamless end-to-end support service for front office users to help drive the effectiveness and commercial strength of the business
• Investigating and troubleshooting of desktop, hardware, or ad-hoc tactical fixes, engaging with application & service owners to provide problem management and strategic resolutions
• Provisioning and setting up new desktops, laptops, and peripherals as part of either an upgrade or replacement request
• Comprehending General End User desktop networking and hardware troubleshooting
• Managing desktop estate to ensure no failed computers after maintenance weekends or during building outages (power/network)
• Accounting for communication, escalation and management of major crisis and technology incidents impacting Front Office colleagues
• Logging and tracking incidents and issues following the ITIL standards; Tracking outstanding issues and working with the appropriate parties to achieve
• Assisting/participating in major IT initiatives to ensure smooth delivery of projects to Front Office colleagues

What we’re looking for:

• Over four years exposure to assisting Capital Markets in a Trading Environment/Investment Bank
• Over four years of experience troubleshooting Windows/Mac/BYOD hardware and software issues
• Knowledge and competence of ITIL and Project Management concepts and best practices
• Flexibility to deliver a consistently high level of service within a constantly changing environment with rapidly changing priorities

Skills that will help you in the role:

• Comfortable with leading, guiding, and acting as escalation point for more junior colleagues
• Experience installing and activating Market Data Applications such as Bloomberg, Eikon/Reuters Dealing, E-Speed, Tradeweb, Broker Tec, FactSet)
• Competence in troubleshooting software and Desktop OS issues (Microsoft, Apple)
• Experience working with Microsoft Active Directory, Windows Registry, Roaming Profiles, SCCM, Group Policy, Drivers, Anti-malware, and Hotfixes

Where will you be working?

You will be working at our Americas Headquarters at 745 Seventh Avenue. This 32-story office tower is located in Times Square in the heart of Manhattan and features a cafeteria, fitness center and state-of-the-art LED signage on the facade of the building.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 50 countries and employing around 83,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.