UX Internship Program - Research Track (June 2021)

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Citizens

Citizens

UX Internship Program - Research Track (June 2021)

Westwood, MA
Internship
Paid
  • Responsibilities

    DESCRIPTION

    WE'RE DEVELOPING THE NEXT GENERATION OF UX PROFESSIONALS

    The UX Summer Internship Program is a critical program within Citizens for cultivating talented, young professionals who aspire to be leaders in designing and developing exceptional digital experiences. As part of this program, you'll be asked to be part of something larger than yourself and participate on a journey to help customers reach their potential. This deep level of customer centricity feeds every aspect of our business from developing strategies, how we market our brand, development of products (such as savings, student loans, investments), to the advancement of our channel capabilities (Mobile, Online, ATM, Branch, and Contact Center).

    This is an exciting time to join the Bank as we strive to provide the most simple and personal banking experience, gain customers' trust, and become their bank of choice for financial products, services, and advice. You have a unique opportunity to jumpstart your career through hands-on, impactful projects, comprehensive training and development, and exposure to executive leadership, paving the way for a robust career at Citizens Bank.

    NOTE: THIS INTERNSHIP PROGRAM BEGINS IN EARLY JUNE 2021

    EXPERIENCE DURING THE PROGRAM

    In this 10-week program, you will have the opportunity to gain a strong understanding of UX at Citizens. You'll participate in critical projects, meet senior leaders, and develop a transferable skill-set that may position you for future full-time opportunities upon graduation. Designed for rising seniors, this program is a great way to gain exposure to the many facets of creating digital experiences and products from feature prioritization through deployment to production. Based on your particular educational focus, you will be placed in one of three parallel tracks: UX RESEARCH, UX DESIGN, OR UX DEVELOPMENT . During the summer you could be working on:

    • Concepting new features through the use of wireframes, designs, and/or functional prototypes
    • Conducting competitor and industry analysis in order to inform product roadmaps
    • Synthesizing real user data to provide insights on customers' wants and needs
    • Designing digital experiences to increase user engagement and follow thru
    • Contributing to group critiques and discussions on solving user problems with design or technology
    • Participating in agile ceremonies as part of the software development lifecycle
    • Optimizing graphical assets for performant delivery through multiple digital channels
    • Presenting solutions to senior leaders

    NOTE: THE UX DESIGN AND UX DEVELOPMENT TRACKS ARE BASED IN CHARLOTTE, NC, AND THE UX RESEARCH TRACK IS BASED IN WESTWOOD, MA

    As an intern in this program, we will match you with a full-time colleague in your discipline who will serve as your Mentor and help guide you through the duration of the program. You'll also have the opportunity to participate in a variety of activities to further develop you as a professional. Throughout the summer, you'll experience:

    • 1-day Orientation with all UX interns
    • Professional development workshops (such as Personal Branding and Receiving Feedback)
    • Weekly Senior Speaker Series with Digital executive leadership
    • Social activities (such as sporting events or intern BBQ)
    • Dedicated community service activities
    • Intern Business Challenge where you'll work in small teams to solve for an organizational problem and present your recommendations to senior management
  • Qualifications

    WHO WE'RE LOOKING FOR

    We're looking for self-starters, team players, and strategic thinkers. To be successful in this program, you'll need to display strong skills and characteristics including: analytical and critical thinking, communication, data analysis, detail-oriented, initiative, interpersonal, leadership, learning agility, project management, relationship building, strategic mindset, and time management.

    WHAT YOU'LL NEED TO APPLY

    • Currently pursuing a Bachelor's degree
    • A major in Computer Science, Human-Computer Interaction, Psychology, Art, Design or similarly applicable focus
    • Expected graduation date of May 2022
    • Minimum GPA of 3.00 required (3.50+ preferred)

    WHY WORK FOR US

    At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

    EQUAL EMPLOYMENT OPPORTUNITY

    It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent's reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer/Disabled/Veteran Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

  • Industry
    Banking
  • About Us

    At Citizens, we’re Made Ready to change the way our more than 5 million customers bank. We’ve built our success on our colleagues. With careers spanning tech, marketing, finance, commercial banking and more, we do our best everyday to help customers, colleagues and communities reach their potential.

    Our Early Career Development Programs are perfect for soon-to-be graduates and early career professionals looking to find their niche and quickly develop their careers. We’re known for our innovative spirit, friendly vibe, strategic mindset — and for being a great workplace for new grads.