TASKS/RESPONSIBILITIES:
Report to work at the scheduled time, neatly groomed and in the correct uniform.
Responsible for
Striving for quality throughout your job and interaction with our guests.
Being committed to meet our set quality standards.
Actively supporting your colleagues in order for the hotel to reach the standards which we are committed to as a team.
Know all theoretical and technical aspects of your job and immediate work environment
Attend training offered by the hotel
Follow work sheet from supervisor
To record all reused linen for guests participating on the linen exchange programme.
To return all PC water bottles to the Housekeeping Office when found in departure rooms.
To ensure that Guest laundry is collected from rooms using the correct procedure.
To ensure that guest keys from Departure rooms are taken to reception.
To ensure that left items from departure rooms are given to HK Supervisor to be recorded in Lost and Found.
Clean and empty attendants bucket before going off duty.
Uncovered rooms: Inform the Housekeeper Supervisor before going off duty DND/Double locked rooms etc.
Maids stations and utility rooms are neat and tidy at all times.
To be responsible for servicing 8 rooms or equivalent cleaning units during morning service.
To be responsible for filling cleaning chemicals from HK office.
To be vigilant and security conscious.
To check and report standard of linen to guest rooms and return any damaged linen to the laundry.
To report maintenance faults in guest rooms and corridors
Immediately reporting any problems or accidents occurred to your Supervisor.
Complaints/Enquiries/Welfare: report these to your Housekeeping Supervisor.
Any other duties that may be assigned by your manager from time to time.
Attitude and Performance
Follow all property rules and regulations, set forth in the Employee Handbook and Standard Operating Procedures.
Understand and support the COMO Vision and Values (passion, creativity and style).
Show continuous unyielding care for our guest and employees, by focusing on the COMO Brand Pillars – Cuisine, Wellness and Service.
Show a positive attitude at all times whilst on duty
Actively support your colleagues in order for the hotel to reach the standards which we are committed to as a team
Proactive and self-starter
Show respect to guests, owners, managers and colleagues at all times whilst on the property.
Experience and Understanding
Eager to learn and provide service excellence to our internal and external guests.
Knowledge of hospitality, preferred.
Apply to safety measures indicated in your SOPs and Work Instructions (WI)
Outgoing personality with excellent interpersonal skills with great communication skills.
Creative and imaginative and able to translate ideas into action and programs.
Able to multi-task several projects at once and establish priorities amongst competing interests.
Guard and treat the company assets with care and responsibility.
Must be able to lift loads of laundry and push heavy carts without assistance.
Do your utmost to avoid damage, degradation or loss of these assets
Ensure the good functioning of your working tools, which will subsequently reflect in the quality of your service.
A passion for the hospitality industry, especially for a 5-star luxury hotel.
Required Skills Required Experience
Experience and Understanding
Eager to learn and provide service excellence to our internal and external guests.
Knowledge of hospitality, preferred.
Apply to safety measures indicated in your SOPs and Work Instructions (WI)
Outgoing personality with excellent interpersonal skills with great communication skills.
Creative and imaginative and able to translate ideas into action and programs.
Able to multi-task several projects at once and establish priorities amongst competing interests.
Guard and treat the company assets with care and responsibility.
Must be able to lift loads of laundry and push heavy carts without assistance.
Do your utmost to avoid damage, degradation or loss of these assets
Ensure the good functioning of your working tools, which will subsequently reflect in the quality of your service.
A passion for the hospitality industry, especially for a 5-star luxury hotel.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor's degree from an accredited institution, and/or a combination of education and no less than 2 years’ experience.
Language Ability:
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from staff, customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Must demonstrate patience, tact and a cheerful disposition.
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills:
Ability to use Microsoft office products and various other software products including the Laboratory Information System.
Certificates and Licenses:
Specialty certification by a recognized certifying agency for clinical laboratory professionals required within 3 years of hire.