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Automotive Service Contract Processor

Boys & Girls Club of Boston

Automotive Service Contract Processor

Boston, MA
Paid
  • Responsibilities

    Summary of Position: Major responsibilities include oversight of all aspects of the BGCB Technology Program (planning, implementation and ongoing evaluation of quality and developmentally appropriate programming within the club''s technology program area for youth ages 6-18). Maintaining all member computers in all program areas throughout the club ensuring computers are operational and able to be used by members. Additional responsibilities include the supervision of program staff, department budget, program support to other clubhouse program areas, and the training of BGCB staff and other stakeholders as appropriate.

    Required Skills

    Essential Duties and Responsibilities: PROGRAM

    • Within the Harcourt Learning and Technology Center (HLTC), manage all aspects of program design, delivery and evaluation consistent with the guidelines of the Intel Computer Clubhouse and the objectives of the BGCB Technology Program. Ensure members have the opportunity to design projects and express themselves creatively utilizing technology in a learner-centered environment. Expose members to technology beyond their clubhouse via trips to other BGCB clubs, the Intel Computer Clubhouse, MIT Media Lab, Museum of Science and other locations deemed appropriate.
    • Supervise and discipline members participating in programs and services within the program area as well as throughout the clubhouse as deemed appropriate.
    • Develop and participate in collaborative programs/events with other clubhouse staff and staff from other BGCB clubhouses including Cyber Summit.
    • Manage and actively participate in all aspects of appropriate external collaborative efforts/programs and community-based initiatives (e.g. Technology Goes Home, pilots of software and other program activities, community consortiums, ICCN collaborative programs). Documentation of the experience, reports, grants and other reporting responsibilities are to be completed in a professional and timely manner. Assess opportunities of new partnership opportunities and make recommendations to Executive Director and Director of Program Development.
    • Participate in program/service outcome measurement processes and other evaluations including BGCA''s annual evaluation, Commitment to Quality.
    • Act as an on-site technology program/activity resource to clubhouse department heads. TECHNICAL SUPPORT AND TRAINING
    • Serve as first point-of-contact for technical support throughout the clubhouse;
    • Assist Director of IT Services as necessary for troubleshooting, maintaining member machines, technology rollouts, and inventory asset management.
    • Assist with integration of technology throughout the club ADMINISTRATIVE
    • Orient, train and supervise department staff; provide annual performance evaluations for applicable staff in a timely manner.
    • Recruit and retain mentors and other volunteers who can offer related instruction, support and guidance to members.
    • Attend Agency Technology Team meetings, Intel Computer Clubhouse Network (ICCN) meetings, and other meetings deemed appropriate by either/both supervisors. Participate in professional development opportunities as approved by either/both supervisors include ICCN trainings/conferences.
    • Secure, maintain and monitor budget, supplies, equipment and other resources belonging to the technology program. Maintain cleanliness of program area.
    • Recruit and retain members for club Tech Team, conduct weekly programming with the Tech Team teaching technology related software and hardware skill sets, utilize Tech Team help to maintain member computers and with any agency wide technology projects being rolled out under the supervision of BGCB Director of IT Services.
    • Travel between sites and to activities as needed.
    • Other related duties as specified by the Director of Operations and/or Director of Program Development.
    • All hardware and software purchases being sought through grants must be approved by Director of IT Services in addition to an electronic copy of finished grant proposal.

    Required Experience

    Position Requirements (Education, Experience, Knowledge, Skills, Abilities, Work Demands)

    • BA/BS required; equivalent experience (including certifications) considered
    • Direct experience developing and delivering technology programs to youth in a inquiry-based learning environment
    • Knowledge of project-based learning, Adobe Software and other multi media software
    • Experience as a teacher and/or trainer preferred
    • Minimum one year supervisory experience; experience managing collaborative programs/efforts preferred
    • Strong interpersonal and communication skills required
    • MS Office and web competency required; network and other technical knowledge preferred
    • Ability to work with youth and families from a variety of backgrounds
    • Ability to work independently and as part of a team
    • Flexibility to work clubhouse hours especially as seasons and service needs change
    • Valid drivers license required

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  • Qualifications

    Essential Duties and Responsibilities: PROGRAM

    • Within the Harcourt Learning and Technology Center (HLTC), manage all aspects of program design, delivery and evaluation consistent with the guidelines of the Intel Computer Clubhouse and the objectives of the BGCB Technology Program. Ensure members have the opportunity to design projects and express themselves creatively utilizing technology in a learner-centered environment. Expose members to technology beyond their clubhouse via trips to other BGCB clubs, the Intel Computer Clubhouse, MIT Media Lab, Museum of Science and other locations deemed appropriate.
    • Supervise and discipline members participating in programs and services within the program area as well as throughout the clubhouse as deemed appropriate.
    • Develop and participate in collaborative programs/events with other clubhouse staff and staff from other BGCB clubhouses including Cyber Summit.
    • Manage and actively participate in all aspects of appropriate external collaborative efforts/programs and community-based initiatives (e.g. Technology Goes Home, pilots of software and other program activities, community consortiums, ICCN collaborative programs). Documentation of the experience, reports, grants and other reporting responsibilities are to be completed in a professional and timely manner. Assess opportunities of new partnership opportunities and make recommendations to Executive Director and Director of Program Development.
    • Participate in program/service outcome measurement processes and other evaluations including BGCA''s annual evaluation, Commitment to Quality.
    • Act as an on-site technology program/activity resource to clubhouse department heads. TECHNICAL SUPPORT AND TRAINING
    • Serve as first point-of-contact for technical support throughout the clubhouse;
    • Assist Director of IT Services as necessary for troubleshooting, maintaining member machines, technology rollouts, and inventory asset management.
    • Assist with integration of technology throughout the club ADMINISTRATIVE
    • Orient, train and supervise department staff; provide annual performance evaluations for applicable staff in a timely manner.
    • Recruit and retain mentors and other volunteers who can offer related instruction, support and guidance to members.
    • Attend Agency Technology Team meetings, Intel Computer Clubhouse Network (ICCN) meetings, and other meetings deemed appropriate by either/both supervisors. Participate in professional development opportunities as approved by either/both supervisors include ICCN trainings/conferences.
    • Secure, maintain and monitor budget, supplies, equipment and other resources belonging to the technology program. Maintain cleanliness of program area.
    • Recruit and retain members for club Tech Team, conduct weekly programming with the Tech Team teaching technology related software and hardware skill sets, utilize Tech Team help to maintain member computers and with any agency wide technology projects being rolled out under the supervision of BGCB Director of IT Services.
    • Travel between sites and to activities as needed.
    • Other related duties as specified by the Director of Operations and/or Director of Program Development.
    • All hardware and software purchases being sought through grants must be approved by Director of IT Services in addition to an electronic copy of finished grant proposal.