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Field Service Engineer - Apprentice

Thermo Fisher Scientific

Thermo Fisher Scientific

Field Service Engineer - Apprentice

Houston, TX
Internship
Paid
  • Responsibilities

    When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers to develop cures for cancer or coronavirus vaccines, protecting the environment or making sure our food is safe. Your work will have real-world impact and you’ll be supported in achieving your career goal.

    As the world leader in serving science, we empower our people to advance leading-edge technologies, develop meaningful solutions and build rewarding careers. With revenues of $20 billion and the largest investment in R&D in the industry, we give our 80,000 extraordinary minds the resources and opportunities to make significant contributions to our world.

    LOCATION/DIVISION SPECIFIC INFORMATION

    This position is remote and will require working onsite between locations in Houston, TX area.

    HOW WILL YOU MAKE AN IMPACT?

    As a new Field Service Apprentice, you will perform various instrument service processes and procedures including troubleshooting issues, implementing repairs and completing preventive maintenance to drive customer satisfaction and ensure proper functionality of medical and laboratory instrumentation.

    ADVANTAGES OF THE THERMO FISHER SCIENTIFIC APPRENTICE PROGRAM

    • Training curriculum to build the skills and competencies required for a full-time service role.
    • Mentoring Program strategically partners each Apprentice with an experienced field employee for approximately four months. Then additional mentoring and training will be provided as needed.
    • Career Pathing offers Apprentices a line of sight to available opportunities to develop technically and professionally.
    • Networking opportunities within the business unit

    WHAT WILL YOU DO?

    Build your career and experience advantages of working for the "World's Most Admired Company" (Fortune Magazine) offering opportunities for growth and career advancement! In this role, the Field Service Apprentice will respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on complex laboratory instrumentation and equipment to drive customer satisfaction through Service Excellence.

    ESSENTIAL RESPONSIBILITIES:

    • Under supervision, the selected Apprentice will evaluate basic customer equipment issues, implement appropriate repair as assigned, and perform planned maintenance (PM), inspections.
    • Maintain effective customer relations and satisfactions by appropriate communications with customers as directed, and ensure resolution and proper follow-up.
    • Will assist engineers on progressive repairs and resolution. Work as a member of team to provide efficient service delivery to all accounts within assigned area.
    • Document all repair actions and submit reports/summaries according to schedule.
    • Account for all personnel and business miles travel in company vehicle to meet IRS requirements.
    • Maintain approved parts inventory.
    • Complete all require online training.

    At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

    Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

  • Qualifications
    • Associates Degree in Electronics or Engineering or equivalent education/experience
  • Desired skills
    • Accredited trade school certification HVAC/R (EPA Certification) or Electronic Technician preferred
    • Computer networking, Microsoft A+ certification preferred
    • Strong electronic/electrical and mechanical background preferred, refrigeration experience a plus.
    • Aptitude in troubleshooting, test, repairs and servicing technical equipment, with advanced knowledge working with basic test equipment such as DMM, tachometer, temperature devices, etc.
    • Effective communication skills, self-motivated, collaborative and ability to work independently.
    • Ability to lift 50 lbs. with assistance and carry 25-30 lbs. throughout the day.
    • Legally authorized to work in the United States without sponsorship.
    • Must have reliable transportation and a valid driver's license.
    • Travel up to 25% to include driving frequently within territory and overnight travel, if necessary
  • Industry
    Biotechnology
  • Fun Fact
    25% of our current revenue is generated from products that didn’t exist 5 years ago.
  • About Us

    As the world’s leader in serving science, Thermo Fisher Scientific's professionals develop critical solutions—and build rewarding careers. They help customers in finding cures for cancer, protecting the environment, making sure food is safe, and so much more. When you #StartYourStory with Thermo Fisher, you are guaranteed meaningful work - both personally and professionally.