Intake Coordinator (Contractor) Portland Oregon, United States of America Job ID:201809-121800 -The Position Position requires working in the Portland office. Relocation / sponsorship assistance will not be provided. The Intake Coordinator acts as the medium between people and resources, connecting internal and external customers to the necessary information, products, or services.The Intake Coordinator reports to the Intake Supervisor and is an individual contributor. Key Responsibilities/Accountabilities: -Answer all incoming calls and triage customers to the appropriate staff. -Review data submitted through referral sources. -Perform initial data entry into the Access Solutions system. -Prepare hard copy file and generate and remit referral acknowledgment letter to referring source. -Provide administrative support to Case Managers and Appeals Specialists including but not limited to: coordinating shipment of Access Solutions Starter prescriptions, ensuring receipt of patient's confidentiality release, and miscellaneous clerical tasks. -Aid and support multiple ongoing department projects, as needed. -Provide excellent customer service to all internal and external customers. -Periodic mandatory overtime throughout the year is required in Access Solutions Operations.This may include, but is not limited to, high referral season (Blizzard, Enrollment renewal), new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations. Competencies: -Communication -Decision Making -Technical and Business Expertise -Achieving Results ? Recommended Skills and Experiences: -Bachelors degree is preferred. -1- 2 years of experience. -Must have strong customer service skills and a friendly phone voice. -Ability to multitask and exemplary organizational skills. -Ability to process high volume of incoming faxes (electronically) by reading and determining where and how they are filed. -Knowledge of data entry and basic computer skills. -Must possess solid team work and relationship management skills. *LI-COMM-MG1 -Who We Are A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work. The next step is yours. To apply today, click on the "Apply online" button. Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit ourGenentech Careers page. At Genentech, we share salary ranges with applicants during the recruiting process, if requested. Third party salary estimates may not be accurate or up-to-date. -Job Function Pricing, Reimbursement & Contracting -Location -Portland Oregon, United States of America -Company/Division Pharmaceuticals -Schedule Full time -Job type Contractor