IT Support Internship GLIDEWELL LABORATORIES 79 reviews - Irvine, CA 92612 Internship Description Position at Glidewell Dental Glidewell Laboratories, Inc. provides products and services to dental professionals in the United States and internationally. We are focused on building innovative technology for our customers to make better decisions that improve patient outcomes. We value our culture by encouraging growth, collaboration, and constructive debate as well as delivering innovative solutions. We're excited to offer this internship which will provide students an opportunity to work on significant impacting projects. You will interact with all levels of the company and partner with your mentor to complete various projects. Instead of taking food and drink orders, or testing somebody elses code, you will design and code your own projects and present your work to our technology and business leaders. You will also get to participate in fun activities with other interns such as a canoe outing exploring Newport Beach's bay, eat and mingle at company picnics, exercise at the Glidewell Gym, and participate in many other fun activities. PURPOSE OF POSITION: To provide assistance to internal customers related to various Company hardware and software issues by communicating technical solutions in a professional, user friendly manner. Operates under general supervision of Mentor. Essential Functions: * Interprets, analyzes, diagnoses, documents, and resolves Level 1 IT issues related to internally supported hardware and software * Creates and takes ownership of assigned ITSM tickets. * Ensures completeness of ITSM tickets by checking that all necessary and relevant information is present. * Communicates resolutions to end-users and closes ITSM Tickets in a professional manner through emails or phone calls. * Provides end-user problem resolution through phone calls and/or in person at desktop level. * Delivers, tags, installs, and assists in configuration of end-user PC desktop hardware and peripherals; diagnoses and resolves Level 1 problems when necessary. * Assists in diagnosis and resolution end-user network or local problems, PC hardware problems, software support, e-mail, Internet, VPN, and local-area network access problems.

• Performs basic desktop hardware repair for PC equipment and peripherals that are not covered by third-party vendor maintenance agreements. * Helps install local area network cabling systems and equipment such as network interface cards, hubs, and switches; terminates and punches down data cables. * Assists with creating knowledgebase entries and documents for end-users Frequently Asked Questions (FAQs). * Diagnoses, analyzes, and determines if problems or questions need to be escalated to the proper IT support teams: Systems or Developers. * Develops new skills related to IT support and internal customer service; builds on existing skill sets. * Demonstrates professional and intellectual development resulting from performance of duties. * Performs other related duties and projects as business needs require at direction of management. Education and Experience: * Must have at least Junior standing in pursuit of Bachelors degree or have completed a Trade School program. * Previous relevant experience supporting enterprise applications, a plus. * In progress or completed education in Information Technology, a plus. Job Type: Internship 5 hours ago - save job Apply Now Please review all application instructions before applying to GLIDEWELL LABORATORIES.