Job Description

• Knowledge of digital technologies, products and services and the overall digital ecosystem.

• Experience in product management and agile development including advanced skills in Jira and user story creation and grooming.

• Experience in creating and executing effective programs to grow sales, traffic and/or engagement.

• Strong data analytics and quantitative skills in assessment of program success.

• Working knowledge of design thinking and customer journey mapping.

• Ability to define digital trends across industries and apply those impacts.

• An MBA or Graduate degree in Digital Marketing and Media.

• Digital experience, digital marketing and digital product management either in a business, agency or consulting organization.

• Build new features and optimize digital capabilities that drive recurring revenue through the positioning of the feature/application portfolio.

• Translate business requirements into clearly defined Jira user stories and acceptance criteria to be used by the user experience and information technology teams for design and implementation.

• Manage the Digital e-commerce funnel with a focus on new customer acquisition for small & medium business.

• Deliver improved margins through lower costs of acquisition, higher revenue at the point of sale and accretion over the customer tenure through upgrades and retention while reducing the cost to serve.

• Partner with cross functional teams during the development and implementation of key digital solutions that cross multiple channels, including robust fraud and credit solutions.

• Oversee multiple, simultaneous digital/technical work streams, liaising with other teams for planning, knowledge management and standards development that can support scalability and efficiency.

• Drive continual evolution and enhancement of the digital customer experience