Clinical Services Specialist Insulet Corporation 61 reviews - Phoenix,
AZ Position Summary This entry level position is field based and will
require extensive travel. Ideal candidate location is on the west coast:
Arizona, California, Washington, Colorado or Nevada (candidate location
is flexible, so long as there is close proximity to a major airport).
The Clinical Services Specialist will work in conjunction with the
Clinical Service Manager, Territory Manager, Customer Care, Managed Care
team and Insulets Customer base as appropriate in order to meet the
commercial and clinical needs in their territory for the purpose of
increasing referrals and sustaining patients on product. This CSS
position will report directly to the Clinical Business Director with a
dotted line to the assigned territory District Sales Manager The
Clinical Services Specialist (CSS) is primarily responsible for meeting
required sales quota and all clinical initiative expectations. This
responsibility will require extensive travel and extended stays in a
field based territory to support open territory needs. The CSS will
provide product sales, training, downloading and technical support in
accordance with company policy. They will also in-service physicians,
mid-level staff, CDEs, and ancillary staff on the OmniPod Insulin
Management System, build relationships with our customers, and bec
skilled at selling and using the OmniPod Insulin Management System.
Target customers will include physicians, mid-level staff (NPs and PAs),
dietitians, nurses, technicians, administrators, office staff, sales
personnel and others whose responsibilities may require the need for
knowledgeable support of the OmniPod Insulin Management System.
Responsibilities * Promotes the benefits of insulin pump therapy and
sells OmniPod Insulin Management System to providers and patients in
group and/or individual sessions or as a continuing education offering.
- Works in conjunction with Sales, Customer Care and Managed Care to
achieve sales goals. * Works to achieve a minimum of 3 Clinic Days with
a high level of success within the targeted physicians/accounts to drive
new MDI patients to pump therapy for education and superior clinical
outcomes. * Conducts 2-3 lunch and learn with physician present or
physician based face time appointments per week in Top 30 Targets or
Accounts as appropriate. (Could include food for a lunch and learn as an
example, but is not required.) * Displays good written and verbal
communication with Clinical Business Director and District Sales Manager
for updates in the territory and progress on Top 30 Physicians/Accounts.
- Communicates frequently with Territory Manager on territory needs and
updates on progress. * Assist with sales events such as pump clinics,
pump support groups, info sessions, in-the-office educational events,
patient info nights, JDRF walks, vendor days, etc. * Support Targeted
Top 30 Physicians, Mid- Level Providers, Healthcare Providers and
existing accounts and record calls in Salesforce. * Evaluates and
recommends Certified Pod Trainers (CPTs) and Super CPTs who wish to
become consultant CPTs for Insulet Corporation. * Conducts Insulet
Trainings of 75% or greater to total number of shipments per quarter. *
Initiates and completes PAFs within 90 days of initiation at greater
than 80%. * Assigns patient trainings to CPTs or conducts patient
training based on business needs of territory, overall costs of training
and timeliness of training. * Assist with providing regular product
demos to patients and HCPs. * Oversee CPTs by seeing them face-to-face
and by providing timely product updates and by being a clinical
resource. * Displays comfort in open dialog with Physicians and
understands the importance of engagement and closing for action. *
Ability to understand and explain pump downloads to work in conjunction
with the HCPs for superior patient outcomes. * Assist with product
training for Sales and Clinical hires as appropriate. * Provide Field
Feedback to Clinical Business Director on field based training of
customers and HCPs. * Provide Field Feedback to District Sales Managers
on field based trainings of customers and HCPs as needed. * Ability to
perform administrative duties and turn in on a timely basis. * Performs
other duties as assigned. Education and Experience Minimum Requirements:
- Bachelors degree with 0 - 2 years experience in a clinical setting
and/or managing diabetes and pump patients. * Professional up to date
credentials and/or certifications are mandatory: i.e. Certified Diabetes
Educator (CDE), Registered Dietitian (RD) or Registered Nurse (RN) *
State licensure is mandatory as required. Preferred Skills and
Competencies: * Certified Diabetes Educator (CDE) is strongly preferred.
- Prior industry/commercial experience is not requirement but is a plus.
- Professional and polished presentation skills; strong interpersonal
communications both oral and written; self-starter who needs minimal
direction; extremely flexible, with good business acumen; strong
contributing member of the commercial team; credibility and contacts
within the diabetes community; proficiency with computers. Physical
Requirements: * Valid drivers license required. Must reside within the
geographic area of the assigned area. This position requires regular
business travel often by flight/car within a set geographic region.
Overnights and amount of air travel varies by territory, typically 16-20
overnights a month. 100% travel required to cover vacant territories. *
The work environment will be the HCPs offices, hospitals, clinics, home
office and car. Some lifting (up to 30 pounds) may be required when
sending or receiving shipments, in handling samples, supplies or
literature, and transport of laptop computer and iPad device. 1 hour ago
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Insulet Corporation 61 reviews Insulet Corporation (NASDAQ: PODD) is an
innovative medical device company dedicated to making the lives of
people with diabetes easier.... Let employers find you Thousands of
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