When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $30 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

How will you make an impact?

In the CCG Global Business Transformation team, this Customer Experience Intern role will support critical strategic priorities and key initiatives to drive a better customer experience. Such initiative will include programs and projects related to creating a better customer experience through pricing, credit and claims, customer journey mapping, and engagement etc. This includes end-to-end transactional processes related to finance, supply chain, operations, customer service, technology, data and performance management throughout the organization impacting customer experience.

What will you do?

• Identify opportunities to leverage data analytics for reporting and decision making.
• Learn how to apply the PPI 8 Step Problem Solving process to drive improvement in processes.
• Understand and gain practice in implementing ProSci Change Management to accelerate adoption.
• Gain experience in project execution and leverage the capability within the organization on assigned project that will enable a better customer experience.

EDUCATION

• Currently pursuing Bachelor’s degree in engineering, operations, science or business.

EXPERIENCE

• No formal experience required

KNOWLEDGE, SKILLS, ABILITIES

• Excellent interpersonal communication both written and oral in English and preferable second language. Ability to connect with and positively influence leadership and all levels of the organization
• Excellent skills in Microsoft 360 Office suite: Word, Excel, Outlook, Powerpoint, Teams.

At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

As the world’s leader in serving science, Thermo Fisher Scientific's professionals develop critical solutions—and build rewarding careers. They help customers in finding cures for cancer, protecting the environment, making sure food is safe, and so much more. When you #StartYourStory with Thermo Fisher, you are guaranteed meaningful work - both personally and professionally.