Manager Customer Experience Global Transportation
Patheon Logistics, by Thermo Fisher Scientific, is a Life Science specialty logistics provider. Our focus on product integrity across the full supply chain including samples, urgent care and trade product is best-in-class and aligned with Life Science Quality Assurance requirements. Our industry business intelligence across multiple clients, adherences to regulatory requirements and deviation prevention mechanisms provides both tangible and intangible cost savings. This is why the largest global pharmaceutical companies have come to rely on us to support their very specific logistics needs. https://patheon.com/logistics-services/ JOB DESCRIPTION :
Strong representative of the management team and promote a high-quality work culture to achieve maximum results
Responsible for regular management updates that affect both positively and negatively the overall health of the organization
Identify issues, resolve issues or at minimum present alternatives for resolution to their management
Leverage and coordinate internal resources and knowledge of the full Patheon Logistics team to deliver best-in-class customer satisfaction levels
Establish clear priorities in support of departmental, organizational, and strategic objectives and reprioritizing as necessary to meet objectives
Ensure timely and accurate invoices to clients with payment according to terms
HOW WILL YOU GET HERE?
University degree (preferred) or 10 years of industry work experience
3 to 5 Years work experience in domestic and international transportation across all modes, experience in Pricing, Routing & Design a plus
10 Years work experience in Transportation & Logistics environment required
Experience in the Life Science and Healthcare industry preferred, ideally with a supply chain & specialty transportation focus on Pharma
KNOWLEDGE, SKILLS, ABILITIES
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.
As the world’s leader in serving science, Thermo Fisher Scientific's professionals develop critical solutions—and build rewarding careers. They help customers in finding cures for cancer, protecting the environment, making sure food is safe, and so much more. When you #StartYourStory with Thermo Fisher, you are guaranteed meaningful work - both personally and professionally.