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Manager Customer Experience Global Transportation

Thermo Fisher Scientific

Thermo Fisher Scientific

Manager Customer Experience Global Transportation

Swedesboro, NJ
Full Time
Paid
  • Responsibilities

    Patheon Logistics, by Thermo Fisher Scientific, is a Life Science specialty logistics provider. Our focus on product integrity across the full supply chain including samples, urgent care and trade product is best-in-class and aligned with Life Science Quality Assurance requirements. Our industry business intelligence across multiple clients, adherences to regulatory requirements and deviation prevention mechanisms provides both tangible and intangible cost savings. This is why the largest global pharmaceutical companies have come to rely on us to support their very specific logistics needs. https://patheon.com/logistics-services/ JOB DESCRIPTION :

    • Strong representative of the management team and promote a high-quality work culture to achieve maximum results

    • Responsible for regular management updates that affect both positively and negatively the overall health of the organization

    • Identify issues, resolve issues or at minimum present alternatives for resolution to their management

    • Leverage and coordinate internal resources and knowledge of the full Patheon Logistics team to deliver best-in-class customer satisfaction levels

    • Establish clear priorities in support of departmental, organizational, and strategic objectives and reprioritizing as necessary to meet objectives

    • Ensure timely and accurate invoices to clients with payment according to terms

    HOW WILL YOU GET HERE?

    • University degree (preferred) or 10 years of industry work experience

    • 3 to 5 Years work experience in domestic and international transportation across all modes, experience in Pricing, Routing & Design a plus

    • 10 Years work experience in Transportation & Logistics environment required

    • Experience in the Life Science and Healthcare industry preferred, ideally with a supply chain & specialty transportation focus on Pharma

    KNOWLEDGE, SKILLS, ABILITIES

    • Exceptional understanding of the Pharma industry & supply chain needs strongly preferred
    • Experience with Cold Chain and Specialty Transportation Products is a plus
    • Proven ability to lead a team
    • Excellent knowledge of all available logistics services & distribution products
    • Good business knowledge of the logistics market and the future direction of this market
    • Business understanding of total supply chain/distribution/logistics concepts and ideas
    • Ability to work independently while following team goals
    • Results focused
    • Creativity and ability to develop novel ideas and solutions
    • Good communication skills; both written and verbal
    • Ability to work closely together with other functional disciplines
    • Project management experience, with the ability to handle multiple projects at the same time.
    • Effective time management skills.
    • Self-directed, can prioritize workloads within set timelines. A structured, methodical approach to working.
    • Detail orientated, able to work to deadlines and under pressure at times
    • Excellent communication and interpersonal skills.
    • “Can do” Attitude
    • Building relationship & trust with the customer
    • Can read differing team member and client styles / cultural backgrounds and adapts approach accordingly
    • Proactively identifies concerns, provides solutions & delivers more
    • Proven experience in creating a culture of employee engagement

    Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.

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  • Industry
    Biotechnology
  • Fun Fact
    25% of our current revenue is generated from products that didn’t exist 5 years ago.
  • About Us

    As the world’s leader in serving science, Thermo Fisher Scientific's professionals develop critical solutions—and build rewarding careers. They help customers in finding cures for cancer, protecting the environment, making sure food is safe, and so much more. When you #StartYourStory with Thermo Fisher, you are guaranteed meaningful work - both personally and professionally.