EILEEN FISHER creates simple, timeless shapes designed to work together effortlessly, season after season. We make our clothes to last—and then take them back to be reworn again or remade into entirely new designs. We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to creating conditions that empower people. It’s all part of our commitment to doing business in a way that helps build a better industry. And a better future. Our clothes are sold at over 65 EILEEN FISHER retail stores, and 1,000 department and specialty stores internationally, as well as 2 RENEW stores, which feature gently worn and remade designs from our take-back program. EILEEN FISHER is one of the largest women’s fashion companies to be a certified B Corporation, which means we voluntarily meet high criteria for social and environmental performance, accountability and transparency.
Position Summary:
The position(s) will be responsible for the resolution of inbound technical support requests from Wholesale (Corporate) and Retail locations, accurately logging and tracking all requests, providing accurate and professional resolution on all supported issues, and accurately resolving all assigned “trouble” tickets.
Duties and Responsibilities:
LOCATION: Irvington, NY, 111 5th Ave, NY, Secaucus, NJ or remote. Primary location out of corporate office with flexibility to work from home nights/weekend as needed.
WORK SCHEDULE: As Needed- Including evenings and weekends. Ability to flex up and down based on schedule in current role and IT business needs.
Required Skills
Education: 1-3 years relevant work experience
Required Experience
Required Experience:
Desired Experience:
Work Schedule: 8-24hrs/week
Education: 1-3 years relevant work experience