Job Description

The Patient Enrollment Manager leads and supports a team of Patient Enrollment Coordinators (PECs) across multiple U.S. research sites, ensuring a consistent and effective approach to study recruitment. This role partners closely with Marketing and Clinical Operations to align recruitment strategy, protocol requirements, and site capacity to achieve predictable, high-quality enrollment outcomes. The position translates recruitment demand into structured operational execution and measurable results. Success in this role requires strong people leadership, operational rigor, and data-driven decision-making.

Essential Duties and Responsibilities:

• Provide leadership and direct supervision to a distributed team of Patient Enrollment Coordinators across multiple research sites.
• Drive recruitment and enrollment performance by establishing clear expectations, accountability standards, and measurable outcomes.
• Partner closely with Marketing and Clinical Operations to align recruitment strategy with real-time site capacity and study timelines.
• Interpret and operationalize clinical study protocols, including inclusion/exclusion criteria and visit schedules, into effective screening workflows.
• Develop, maintain, and ensure compliance of patient screeners, qualification scripts, and enrollment processes.
• Monitor individual and team performance through KPIs, dashboards, and reporting to support data-driven decision-making.
• Identify operational bottlenecks, conversion challenges, and workflow gaps, implementing corrective action plans to improve efficiency.
• Provide regular enrollment forecasts, performance updates, and strategic insights to senior leadership while staying current on best practices in patient recruitment and retention.

Qualifications

• 5-7+ years of experience in clinical research, including at least 3 years in a management role
• Experience working with CTMS platforms Clinical Conductor/Realtime, Dialpad recruitment tracking systems, and performance dashboards
• Demonstrated success driving patient recruitment and enrollment performance across multiple studies or sites
• Strong understanding of clinical trial processes and inclusion/exclusion interpretation
• Excellent leadership, coaching, and performance management skills
• Strong analytical skills with the ability to translate data into actional operational improvements
• Clear and effective communication across cross-functional teams
• Ability to operate effectively in a fast-paced, metrics-driven environment requiring collaboration across multiple departments and studies.
• Proven ability to establish and manage KPIs tied to conversion rates, show rates, and enrollment outcomes

Additional Information

About M3:

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

Benefits:

A career opportunity with M3 Wake Research offers competitive wages, and benefits such as:

• 401(k), 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

*M3 reserves the right to change this job description to meet the business needs of the organization

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