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Performance Reporting Intern

Thermo Fisher Scientific

Thermo Fisher Scientific

Performance Reporting Intern

Pittsburgh, PA
Internship
Paid
  • Responsibilities

    POSITION SUMMARY:

    The Performance Reporting Intern develops, updates, and runs tools used for contact center reporting and data management. This role will work closely with others in the Performance Reporting Team, Quality, Training, Resource Planning, and Site Management, to drive improved performance at our North America and Europe contact centers.

    KEY RESPONSIBILITIES:

    • Contact center reporting:
      • Generate actionable reports that allow users to easily identify opportunities for improved contact center performance in areas like customer satisfaction, productivity, etc.
      • Identify and implement process improvements in relation to data integrity, availability, ease of use, and automation.
      • Perform root-cause analysis on data related system problems and recommend or execute corrective action.
    • Assist with payroll and customer survey processes.
    • Analyze reports and make recommendations to business to optimize performance of employees, teams, work flows, etc.
    • Explain complex information in an easy to understand manner.
    • Perform other duties, related to job role, as assigned or requested.

    HOW WILL YOU GET HERE?

    • Proficient with Power BI and Microsoft Office, including Access and Excel.
    • Strong interpersonal and communication skills.
    • Pursuing bachelor’s degree in Business, IT, Quantitative Business Analysis, or related field.
  • Industry
    Biotechnology
  • Fun Fact
    25% of our current revenue is generated from products that didn’t exist 5 years ago.
  • About Us

    As the world’s leader in serving science, Thermo Fisher Scientific's professionals develop critical solutions—and build rewarding careers. They help customers in finding cures for cancer, protecting the environment, making sure food is safe, and so much more. When you #StartYourStory with Thermo Fisher, you are guaranteed meaningful work - both personally and professionally.