Project Manager II

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information

Carlsbad, CA / Molecular Biology

How will you make an impact?

As a Project Manager for our Custom Oligos portfolio you will support the business by delivering exceptional customer experience at every turn – from pre-purchase to post-purchase. Primary contact for processing all incoming custom project orders and inquiries via telephone and email. You work to provide specialized sales and product support to key strategic customers.

What will you do?

• Assist Technical Sales/Product Management by handling non-sales part of their customer interaction
• Supporting Global custom Oligo portfolio and managing OEM opportunities.
• Increase level and use of automation tools (customer portal)
• Organize internal teleconferences with production or commercial teams on project strategies.
• Coordinates customer teleconferences and provides timely customer reports and updates.
• Handling and processing customer sensitive projects with “white glove” treatment.
• Track and manage project execution, forecast revenue and key performance indicators in CRM/Project Management System.
• Support or lead special projects (e.g. process improvements.
• Respond positively to and expeditiously process all incoming telephone/email inquiries and orders.
• Follow established service quality standards and adhere to SOP guidelines and processes.
• Assess individual customer requirements and direct activities to appropriate departments.
• Provide required documentation related to each order to meet shipping schedules (i.e. material safety data sheets, certificates of analysis, custom orders etc.).
• May be required to perform other related duties as required and/or assigned.

How will you get here?

Education

• Bachelor’s degree in Biology, Chemistry or related Life Science required
• Focus on molecular biology or related area
• Minimum required education: Bachelor degree and high school diploma/GED required

Experience

• 1-2 years of Commercial Project Management experience both customers facing and internal.
• Applied technical knowledge of Product Life Management and ERP/MRP systems is preferred.
• Efficient in all Microsoft programs
• Customer Service Experience
• Lab Experience

• Works well in a fast pace environment and ability to work with minimal supervision.
• Excellent organization and communication skills.
• Outstanding problem solving and interpersonal skills

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

As the world’s leader in serving science, Thermo Fisher Scientific's professionals develop critical solutions—and build rewarding careers. They help customers in finding cures for cancer, protecting the environment, making sure food is safe, and so much more. When you #StartYourStory with Thermo Fisher, you are guaranteed meaningful work - both personally and professionally.